Insurance Manager

SUMMARY

To provide administrative, operational, and coordination support to the Central Insurance Function for all insurance programs across GCC, Egypt, and Jordan. The role will assist in insurance renewals, claims tracking, policy administration, broker communications, premium payment follow-up, RFQ processes, maintenance of insurance databases, and coordination with local country finance, HR, procurement, and operations teams.

The role serves as a key liaison between the organization, insurance brokers, insurers, and internal stakeholders to ensure efficient management of insurance policies, claims, and regulatory documentation.

This role is designed as a central support function to the Head of Insurance and offers an excellent opportunity for candidates seeking to develop a long-term career in corporate insurance and risk management within a multinational FMCG environment.

Key Responsibilities:

Insurance Renewals & Policy Administration

• Support the annual insurance renewal process for all lines of insurance.
• Coordinate collection of underwriting information from local country teams.
• Assist in preparing and issuing Requests for Quotation (RFQs) to insurance brokers.
• Follow up with brokers and internal stakeholders for pending renewal documentation.
• Assist in reviewing policy schedules and endorsements for administrative accuracy.
• Coordinate issuance of policy documents, certificates, debit notes, and endorsements.
• Maintain a centralized repository of all insurance policies and supporting documents.

Insurance Broker Coordination

• Draft and manage professional email correspondence with insurance brokers and insurers.
• Follow up on pending quotations, policy issuance, endorsements, claims updates, and renewals.
• Coordinate issuance and circulation of Broker Record Letters (BORs) during insurance renewals.
• Track broker service deliverables and renewal timelines.

Claims Administration & Monitoring

• Maintain and update the central claims register for all business units and countries.
• Monitor open claims and follow up regularly with brokers, insurers, surveyors, and local teams.
• Track claim status, settlement amounts, reserve movements, and closure dates.
• Support collection of claims documentation and submission requirements.
• Prepare periodic claims status reports and management summaries.

Policy Registry & Data Management

• Maintain and update the central insurance policy registry.
• Ensure policy data, premium information, deductibles, insurers, and coverage details are accurately recorded.
• Monitor policy expiry dates and provide renewal reminders.
• Maintain electronic and physical insurance records in accordance with company standards.

Premium Payment Coordination

• Track insurance premium invoices and payment status.
• Coordinate with Finance teams and brokers regarding premium settlements.
• Follow up on outstanding premium payments and reconciliations.
• Maintain premium payment records and schedules.

Reporting & Analytics

• Prepare periodic insurance reports and management dashboards.
• Generate renewal trackers, claims trackers, premium summaries, and policy status reports.
• Produce accurate data and presentations for management reviews.
• Assist in maintaining insurance KPIs and performance metrics.

Stakeholder Coordination

• Liaise with local country teams across GCC, Egypt, and Jordan.
• Coordinate with HR, Finance, Procurement, Legal, Operations, and external brokers.
• Support information gathering exercises required for renewals, claims, audits, and insurer submissions.

Compliance & Audit Support

• Assist in maintaining insurance documentation for internal and external audits.
• Ensure all insurance records are properly archived and retrievable.
• Support compliance with company insurance governance procedures.

Key Success Measures (KPIs):

• Timely completion of insurance renewals.
• Accuracy of policy and claims databases.
• Percentage of claims updated within agreed timelines.
• Reduction in outstanding broker and insurer follow-ups.
• Timely issuance and tracking of BORs.
• Accuracy of insurance reports and management dashboards.
• Timely coordination of premium payments.
• Compliance with audit and document retention requirements.

QUALIFICATIONS, EXPERIENCE, & SKILLS

Academic and professional qualifications:

• Bachelor’s degree in business administration, Insurance, Finance, Commerce, or related discipline.
• Diploma or certification in Insurance is an advantage.

Experience:

• 2 to 5 years of administrative, insurance, finance, or coordination experience.
• Experience managing documentation, reports, databases, and stakeholder correspondence.

Preferred

Prior experience with:

• Insurance brokers
• Insurance companies
• Corporate insurance departments
• Third-party administrators (TPAs)
• Employee medical and group life insurance programs