Insurance Operations Associate

Roles and Responsibilities:

• Process assigned customer requests within the agreed turnaround time (TAT).
• Manage policy changes, billing and collections, and policy benefits and maturities requests/adjustments in a timely manner.
• Collaborate with stakeholders and partners to ensure seamless and efficient execution of policy owner administration activities.
• Support the handling of all assigned request within approved authority limits, ensuring achievement of SLA targets for key KPIs.
• Assist in preparing transactional reports to management and/or relevant stakeholders on time (e.g., suspense reports).
• Provide assistance in documenting policies and procedures for trainers and subject matter experts, as applicable.
• Monitor assigned transactions for compliance with established risk and control requirements; escalate inconsistencies and issues to the responsible group and/or direct manager/head.
• Participate in projects/initiatives as a resource, if needed.
• Participate in walkthroughs with internal and external auditors on the effectiveness of the team’s existing controls, as required.
• Perform additional responsibilities and duties as assigned by the Team Lead/Manager or BU Head to meet operational and/or other requirements.

Minimum Job Requirements:

• Education: Candidate must possess at least a Bachelor's/College Degree any field.
• Experience: Minimum 1+ year of experience supporting insurance operations
• Knowledge:
• Background in insurance and banking / financial industry is a plus.
• Proficient knowledge/ability with Microsoft Office applications.
• For Internal Applicants: Working knowledge on the various systems of the Company with basic grasp of products issued by the company, and able to apply this knowledge in policy benefits handling.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Good research, analytical skills with high attention to detail and accuracy
• Ability to coordinate completion of multiple tasks and meet established turnaround time.
• Ability to handle fast paced, high demand, environment while balancing multiple priorities.
• Growth Mindset: Growth Mindset is the personal belief that skills and abilities can be developed through dedication and hard work. A growth mindset is viewing setbacks and failures as building blocks, feedback, and insight for future success.
• Must be flexible with scheduling including shifts, holidays, and/or weekends if applicable.