Insurance Operations Manager

Role & responsibilities :

• Lead the end-to-end transition of life insurance operational processes from Group Companies situated in Europe to India, ensuring zero disruption to business continuity.
• Develop and execute a detailed transition plan, including knowledge transfer, process documentation, and risk mitigation strategies.
• Collaborate with stakeholders to align on service-level agreements (SLAs) & Key Performance Indicators (KPIs) and ensure adherence to compliance requirements of the Group & Indian operations
• Build and mentor a skilled operations team in India, fostering a culture of accountability, quality, and continuous improvement.
• Oversee day-to-day life insurance operations such as - policy administration, claims processing, underwriting support, and customer serviceensuring adherence to regulatory standards.
• Implement process automation and technology solutions to improve efficiency and accuracy
• Monitor performance metrics, identify gaps, and drive corrective actions to meet or exceed targets.
• Serve as the primary escalation point for operational issues during and after the transition phase
• Ensure at all time adherence to Group & Local Regulatory and Internal requirements
• Ensure adherence to agreed timelines for any delivery

Prepare documents/reports and assist Leadership Team as and when advised

Key Competencies & Skills

• 8+ years of experience in life insurance operations, with at least 3 years in a leadership role
• Proven track record in managing large-scale service transitions or migrations, preferably in a global insurance or financial services environment
• Strong understanding of life insurance products, policy servicing, claims, and regulatory compliance (EU and Indian markets)
• Exceptional stakeholder management skills, with the ability to influence across geographies and cultures.
• Experience in process re-engineering, automation tools, and operational excellence frameworks (e.g., Lean, Six Sigma)
• Excellent communication, negotiation, and change management skills
• Resilience, adaptability, and a solutions-focused mindset

Can travel abroad and has ability to stay for long durations also as and when required.

Key Competencies & Skills required

Technical:

• Proficiency of standard office software (Outlook, PowerPoint, Word, Excel, usage of AI Tools, Presentation Skills )

Good to have skills:

• Solid knowledge of private health insurance systems
• High level of interest in medicine
• Knowledge of German and/or Dutch language

Behavioral Skills:

• High service and customer orientation
• Dedication to excellent customer service delivery
• Social competence, empathy, teamwork skills, independence, initiative, and a sense of responsibility
• Willingness to learn and passion to develop team, flexibility, and readiness for change

Soft Skills:

• Proficient in English Written and Verbal
• Preferably has basic certifications in Dutch and/or German Language

Previous Experience & Qualifications

Education/Qualification:

• Bachelors or Masters degree in Science/Commerce/Arts/Insurance
• People who have completed their Masters in Science can also apply

Knowledge & Experience:

• Candidate should have experience upto 13-18 years