Insurance Verification Representative I

Insurance Verification Representative I

Location: Boone, North Carolina | Full-Time | Monday–Friday, Standard Hours

Why You'll Love Working Here

As an Insurance Verification Representative I at UNC Health Appalachian, you'll obtain pre-certification and insurance verification for patient admissions, helping ensure a smooth, financially clear admissions experience. You'll be part of a mission-driven health system committed to patient safety, quality outcomes, teamwork, and professional growth.

Nestled in the scenic Appalachian Mountains, Boone offers the perfect blend of community, culture, and outdoor adventure.

• Compensation: Starting at $16.97 per hour, based on education and experience.
• Benefits: Comprehensive medical/dental/vision, retirement with match, PTO, tuition reimbursement, paid parental leave, wellness incentives, and employee discounts.

What You'll Do as an Insurance Verification Representative I

• Obtain pre-certification and benefits verification for all patient admissions.
• Contact insurance providers to verify coverage, network status, and financial responsibilities.
• Process patient registration and admission information accurately and efficiently.
• Communicate with patients, families, and healthcare providers to facilitate a seamless admission process.
• Maintain compliance with hospital policies, insurance regulations, and patient confidentiality standards.
• Provide exceptional customer service to enhance the patient experience.

Qualifications

• Education:
  • High school diploma or GED required.
• Experience:
  • 3–6 months of experience in a medical office, clinic, or acute care setting preferred, but not required.
• Licensure/Certifications:
  • None required.
• Skills & Abilities:
  • Knowledge of patient admissions and scheduling processes.
  • Strong communication skills for patient interactions, insurance verification, and care coordination.
  • Proficiency with computer systems, faxing, phone operations, and document scanning.
  • Attention to compliance, detail, and financial accuracy.
  • Ability to provide exceptional customer service to patients, families, and staff.

Physical & Work Environment

• Prolonged sitting, with periods of standing and walking, often 7+ hours per day.
• Occasional bending, squatting, twisting, and turning.
• Near visual acuity for computer and document review tasks.
• Standard office environment.

What Sets Us Apart

• Career Growth: Structured advancement pathways, tuition reimbursement, and ongoing development through our Career Pathways Program.
• Impactful Work: As an Insurance Verification Representative I, you'll bring clarity and confidence to patients at a critical step in their care journey, supporting admissions across our three community hospitals and outpatient facilities.
• Community & Lifestyle: Boone ranks among the best small towns in America, offering outdoor recreation, arts, culture, and a welcoming atmosphere.
• Inclusive Culture: UNC Health Appalachian is committed to diversity, equity, and inclusion, ensuring every team member feels valued and supported.

Ready to help patients start their care journey with clarity and confidence? Apply today to join UNC Health Appalachian and make a lasting impact on our community.

About UNC Health Appalachian

UNC Health Appalachian, the leader in High Country healthcare, consists of three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. We are committed to improving health, enhancing quality of life, and making life better for our community.

About UNC Health

UNC Health is a state entity affiliated with the University of North Carolina system, operating 14 hospitals, 18 hospital campuses, and over 500 clinics. Over the past three years, UNC Health has provided $400+ million in uncompensated or charity care to North Carolina residents.

UNC Health Appalachian values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome applications from all backgrounds and are committed to a fair and inclusive hiring process.

Employment at UNC Health Appalachian is contingent upon the successful completion of a background check and drug screening. For accommodations or additional information, contact [email protected].

Location: UNC Health Appalachian · Pre-Certs
Schedule: Full-time, Days, 8am-5pm