Intake and Administrative Coordinator

About the role

One Workforce Global is seeking a skilled Intake and Administrative Coordinator to join our growing team. This role is responsible for supporting client intake operations, appointment coordination, administrative processes, and internal team communication. The ideal candidate is highly organized, customer-focused, and experienced in managing multiple administrative tasks in a fast-paced, client-service environment. You will play a critical role in ensuring a seamless experience for clients while supporting operational efficiency across the organization.

Key responsibilities

• Manage inbound phone calls, messages, emails, and client inquiries in a professional and timely manner
• Coordinate client intake, appointment scheduling, referrals, and payment processing through designated platforms
• Maintain accurate records and documentation while ensuring information is organized and up to date
• Support referral coordination and benefits verification processes as needed
• Monitor shared inboxes and administrative channels to ensure prompt follow-up and communication
• Collaborate with internal teams using Microsoft 365, OneDrive, Trello, Slack, and other productivity tools
• Provide administrative support to team members and respond to operational requests efficiently
• Assist with team coordination, meeting logistics, and general administrative projects

About you

• Client intake and customer service experience
• Appointment scheduling and calendar management
• Strong administrative and organizational skills
• Proficiency in Microsoft 365 Suite
• Experience using collaboration tools such as Slack, Trello, or similar platforms
• 2+ years of experience in administrative support, client services, intake coordination, or a related role
• Experience in healthcare, counseling, wellness, professional services, or a similar client-focused industry preferred
• Experience working with US-based clients
• Strong verbal and written English communication skills
• Proven ability to manage multiple priorities while maintaining accuracy and attention to detail

About us

One Workforce Global is a growing organization supporting client intake operations and administrative processes in a client-service environment.

Benefits

• Full-time employment
• Competitive salary package
• HMO coverage
• Work-life balance
• Supportive and growth-oriented work environment