Intake and Assessment Worker

Applications Close: 04/10/2026

• Position: Intake and Assessment Worker
• Location: Chifley Drive, Preston
• Job Type: Fixed Term - Full Time

BRIEF DESCRIPTION:

• Fixed-term Parental Leave Cover (Shift Worker) until 30 June 2027
• Full time – Monday, Tuesday and Friday standard operating hours (9:00am – 5:00pm), Wednesday and Thursday evening     
          operating hours (12:00pm – 8:00pm) 
• SACSE Level 3 / $81,726 - $87,633 a year + shift worker allowance
• Preston based, Hybrid working arrangements available

YOUR NEW ROLE:

Reporting to the Team Leader Assessment and Planning, as an Intake and Assessment Worker, you will play a vital role in delivering high-quality support to carers. As part of the role, you will work  a variety of shifts including evening operating hours shifts from 12:00pm – 8:00pm on set rostered days. As an Intake and Assessment Worker, you will undertake holistic assessments, develop goal-directed care plans and coordinate with carers to improve carers' quality of life and strengthen their caring relationships.

YOU WILL BE RESPONSIBLE FOR:
  As an Intake and Assessment Worker, you will:

• Undertake assessments to help carers access supports or to link them in with other services. 
• Undertake risk assessments, organise respite for carers utilising federal/state funding and 
          liaise with service providers to 
          facilitate other longer term supports.
• Undertake review of care plans to ascertain if support needs have been met and follow up 
          accordingly. 
• Assist with handling inbound and outbound calls and attend to client queries sent via email or 
          client management system.
• Maintain comprehensive and up-to-date records and case notes in the client management 
           system according to service standards and practices.

WHAT YOU NEED TO SUCCEED:

• Degree or Diploma in Social Work, Community Services or equivalent discipline.
• Minimum of two years’ experience in similar role. 
• Demonstrated capacity to deal with individuals, families and communities with diverse and complex cultural, emotional and  
           social needs. 
• Solid understanding of holistic, person-centred assessments, goal planning and service coordination.
• Sound knowledge of the community care sector and appropriate referral pathways.
• Great organisational and interpersonal skills, adaptability and enthusiasm.

HOW TO APPLY:

Please review the attached position description.

Please submit the following:

• A cover letter
• Your resume (including two recent referees)
• A response to the key selection criteria (outlined in the position description)