INTAKE AND ROSTERING COORDINATOR

About the role

This position will have a responsibility to coordinate the roster of the MCWA Complete Care program, contribute to further extension of the program and develop intake strategies that will assist the organization to grow and expand.

Key responsibilities

• Monitor frontline staff compliance within MCWA and departmental guidelines
• Apply ethical decision-making processes according to relevant professional and programming standards to effectively support clients
• Work within boundaries of professional areas of competence and consult the Supervisor when required
• Respond to MAC referrals, eligibility and priority for available programs
• Manage service request waitlists to ensure maximum occupancy in relevant programs
• Provide information and advice to clients about service options
• Undertake pre-home risk assessment process
• Where a referral is not suitable, provide information and advice to clients about alternative service options
• Identify opportunities and contribute to improve access and allocation processes and practice to enhance the efficiency and effectiveness of services
• Positively contribute to the Department of Health compliance cycle ensuring practice is in accordance with organizational guidelines and meets the required Home Care Standards