Intake & Scheduling Coordinator

We are seeking an organized and proactive Intake & Scheduling Coordinator to manage new client onboarding, caregiver scheduling, and day-to-day coordination for in-home care services.

This is primarily an administrative and operations role. Prior home care experience is not required. Candidates with experience in administration, customer service, HR, or scheduling are encouraged to apply.

Key Responsibilities

• Manage the intake process for new clients from initial contact through service start
• Coordinate caregiver schedules, shift coverage, and new case assignments
• Match caregivers with clients based on needs, availability, and scheduling requirements
• Maintain regular communication with clients and caregivers
• Resolve scheduling issues and coverage needs quickly
• Assist with caregiver onboarding, documentation, and required paperwork
• Support caregiver recruiting, screening, and interview coordination
• Maintain accurate and up-to-date records in company systems
• Monitor active cases and follow up on scheduling or service issues
• Support general administrative and operational needs as required

Qualifications

• Experience in administration, customer service, HR, recruiting, scheduling, or a related role
• Strong organizational and multitasking skills
• Clear written and verbal communication
• Strong problem-solving and follow-up skills
• Comfortable working with Microsoft Office and general business software
• Able to work independently and manage priorities without constant supervision
• Experience with HHAeXchange, Smartsheet, Adobe, or similar systems is a plus
• Home care or healthcare experience is a plus, but not required