Intake and Screening Intern

Opportunity This position will work closely with caseworkers, other interns, and attorneys in the screening and intake vetting processes of refugee beneficiaries. The intern will report to the Volunteer Program Manager. The intern conducts in-person and phone interviews with refugee applicants and clients. In coordination with staff attorneys, the Intern screens refugee applicants to ensure programmatic standards and criteria are met, in adherence to IRAP policies and procedures. The intern ensures appropriate client service provision per IRAP standards.

Responsibilities

• Conduct objective in-person and phone interviews with refugee applicants in Arabic, to obtain and input biographical and narrative information in a client service database, and to prepare a written report in English.
• Serve as a primary point of contact for refugee applicants and clients, and provide accurate information to refugee applicants on behalf of the team advising or representing them.
• Under the supervision of staff attorneys, provide legal counseling and information to refugee clients.
• Contribute to improving service provision through participation in office, departmental and organizational working groups, advisory meetings, and committees.
• Ensure quality and complete documentation of service provision in the client service database in accordance with internal guidelines.
• Maintain and ensure confidentiality of all IRAP matters to ensure client privacy and program integrity.

Qualifications

• Commit to at least (16) hours a week.
• Excellent English and Arabic communication skills.
• Sensitive to client empowerment and to working with clients of all backgrounds, including LGBTI clients, survivors of trauma, and other vulnerable populations.
• Highly organized.
• Excellent time management skills.
• Strong writing skills.
• Highly motivated with a strong interest in humanitarian work.
• Proficiency with Microsoft and Google suites.

Location This position is based in IRAP Jordan office in Amman, Jordan.

IRAP is an equal-opportunity employer; people of color and individuals from diverse backgrounds are encouraged to apply. IRAP does not discriminate based on race, color, national origin, citizenship status, ethnic background, religion, political orientation, gender, sexual orientation, gender identity, age, disability, or any other protected class. We consider all qualified applicants with criminal histories in a manner consistent with the requirements of all local, state, and federal laws related to the Fair Chance Act.