CareDiem Home Care

POSITION: INTAKE AND THERAPY COORDINATOR FOR HOME HEALTH
REPORTS TO: CLINICAL NURSING SUPERVISOR AND ASST. ADMINISTRATOR
DEPARTMENT: ADMINISTRATIVE
DUTIES AND RESPONSIBILITIES:
<ul>
<li>Receive, organize, and input patient data into the Home Health software when referrals come in</li>
<li>Verifying health insurance coverage related to home health qualification and determine agency’s acceptance of new patients/referrals based on agency’s policies.</li>
<li>Fielding calls and emails from patients and providers</li>
<li>Maintain good communication with referral sources, patients, families, communities regarding patient care and schedules.</li>
<li>Scheduling visits, consultations, and other services</li>
<li>Resolve simple to moderately complex issues, corrects errors and refers complex issues to supervisor.</li>
<li>Maintain a tracking sheet of pending orders.</li>
<li>Ensure that documentation and required orders are signed by clinicians and saved appropriately in EMR software.</li>
<li>Take and upload orders for labs. Carry out, review and revise orders for X-ray and therapy.</li>
<li>Track labs, order phlebotomist and communicate results to Nurses, Physicians, fax results to Physicians and Pharmacies</li>
<li>Order medical supplies</li>
<li>Coordinate and schedule therapy visits with therapy companies</li>
<li>Ensure therapy visits are documented appropriately and in a timely manner on EMR systems.</li>
<li>Review new admission paperwork for appropriate MD visit note and F2F documentation.</li>
<li>Assist with ordering all mobile diagnostic services.</li>
<li>Create QA notes and other identified areas of need to assist with QA process.</li>
<li>Upload new orders for current patients and assist field staff as needed for implementation.</li>
<li>Serve as Quality Assurance resource to assist field staff.</li>
<li>Ensure patient files and notes are reviewed and ready to be submitted for billing.</li>
<li>Take patient phone calls as needed to support nursing needs.</li>
<li>Assist with filling, faxing, and answering phones as needed.</li>
<li>Schedule follow-up skilled nursing visits on assigned days/times during work week.</li>
<li>Keep organized with clinicians and service areas for coverage.</li>
<li>Manage nursing and therapy visit-schedules, to ensure accurate on EMR software at all times.</li>
<li>Manage patient documentation and tasks to ensure accurate on EMR software at all times.</li>
<li>Follow-up with clinicians for documentation submission in a timely manner</li>
<li>Communicate effectively with biller and coder.</li>
<li>Maintain confidentiality of all agency records</li>
<li>Ensure that agency policies and procedures are being followed according to accreditation body and federal/state regulations.</li>
<li>Manage payroll data and update business office on information needed to</li>
<li>Maintain HR paperwork for newly hired and existing clinicians.</li>
<li>Hire and recruit clinicians needed based on agency’s staffing needs.</li>
<li>Performing other clerical work</li>
<li>Other responsibilities as assigned.</li>
<li>On the on-call rotation</li>
</ul>
REQUIREMENTS
<ul>
<li>At least one year of intake experience in Home Health preferred or 1 year or more of hands-on nursing experience</li>
<li>Customer interaction/customer service experience</li>
<li>Strong knowledge of Microsoft Office along with strong data entry skills</li>
<li>Excellent organizational, analytical, communication and customer service skills</li>
<li>Ability to take initiative and problem solve</li>
<li>Excellent attention to detail and follow-up skills</li>
<li>Experience working to obtain insurance verification, initiate pre-authorizations, and enter insurance data correctly to ensure the billing process runs smoothly</li>
<li>Working knowledge of Medicare, VA, commercial, private pay providers and regulations that may impact the verification of insurance for the Agency</li>
<li>Prior experience in a medical field.</li>
</ul>

Intake and Therapy Coordinator

Intake and Therapy Coordinator

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