Intake, Authorization & Billing Coordinator

Job Type: Full-Time
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Work Location: In-Person | DeLand, FL
Industry: Home Healthcare
Reports To: Chief Financial Officer / Administrator

About Guardian Home Healthcare

At Guardian Home Healthcare, we believe exceptional care begins with a dedicated and compassionate team. We are a growing, locally owned home health agency committed to providing high-quality, personalized care to patients and families throughout our community.

We are seeking a highly organized, motivated, and detail-oriented Intake, Authorization & Billing Coordinator to join our team.

The ideal candidate will have experience in healthcare administration, particularly home health intake, insurance verification, authorizations, medical billing, and accounts receivable management.

This position plays an essential role in ensuring timely patient admissions, accurate billing, consistent insurance follow-up, and efficient daily office operations.

We are looking for someone who takes initiative, works independently, follows through on responsibilities, and thrives in a fast-paced healthcare environment.

Key Responsibilities

• Patient Intake: Process referrals, verify insurance eligibility, obtain required documentation, and coordinate timely patient admissions.
• Insurance Authorizations: Obtain, monitor, and renew authorizations to ensure continuity of patient care.
• Medical Billing: Review and submit accurate claims, resolve billing errors and denials, and ensure timely reimbursement.
• Accounts Receivable: Monitor aging reports, follow up on outstanding claims, and work to reduce unpaid balances.
• Insurance Credentialing: Manage credentialing applications, pursue new payer contracts, and maintain communication with insurance companies.
• Patient Records: Maintain accurate patient information in the EMR and prepare Start of Care documentation.
• Office Administration: Manage calls, emails, office supplies, and general administrative tasks.
• Meetings & Compliance: Coordinate required committee meetings, maintain meeting minutes, and assist with compliance activities.
• Marketing Support: Assist with social media engagement and agency communications.
• Team Collaboration: Communicate with clinical, scheduling, and management teams to support efficient daily operations.

Qualifications

Required Qualifications

• Previous experience in healthcare administration, medical billing, insurance verification, or patient intake.
• Strong organizational skills and exceptional attention to detail.
• Knowledge of medical insurance processes, authorizations, claims, and reimbursement.
• Ability to manage multiple responsibilities and meet deadlines.
• Excellent written and verbal communication skills.
• Proficiency with computers, Microsoft Office, and electronic documentation systems.
• Ability to work independently, prioritize responsibilities, and consistently follow through on assigned tasks.
• Professional attitude, strong work ethic, and ability to maintain patient confidentiality in accordance with HIPAA.

Preferred Qualifications

• Previous experience in a home health agency.
• Familiarity with Medicare, Medicaid, and commercial insurance billing.
• Experience managing Accounts Receivable and resolving denied claims.
• Knowledge of insurance credentialing and payer contracting.
• Experience using home health EMR software.
• Understanding of home health Start of Care procedures and authorization requirements.
• Bilingual English/Spanish is a plus.

What We’re Looking For

Our ideal candidate is someone who:

• Takes ownership: Accepts responsibility for assigned tasks and follows through without constant supervision.
• Is proactive: Identifies potential problems early and takes action to resolve them.
• Is detail-oriented: Understands that accuracy in billing, authorizations, and documentation is essential.
• Communicates effectively: Keeps management informed and maintains professional relationships with patients, staff, and insurance representatives.
• Is dependable: Demonstrates punctuality, reliability, and consistency.
• Is a team player: Works collaboratively while maintaining accountability for individual responsibilities.
• Is results-driven: Consistently follows up on outstanding claims, authorizations, and credentialing applications until resolved.

Why Join Guardian Home Healthcare?

At Guardian Home Healthcare, we value dedication, teamwork, accountability, and compassion. As a growing agency, we offer the opportunity to make a meaningful impact, contribute to operational improvements, and grow professionally alongside our organization. We are looking for someone who wants more than just a job, someone who takes pride in their work and wants to be part of a team committed to making a difference.

Pay: $19.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Paid time off

Work Location: In person