Intake Coordinator

Intake Coordinator

We are seeking a compassionate, organized, and patient-focused Intake Coordinator to manage the intake and enrollment process for patients receiving services through the Michigan Home Help Program.

This role serves as the primary point of contact for patients, caregivers, physicians, and state caseworkers to ensure timely enrollment, authorization, and continuation of services. The ideal candidate has excellent communication skills, strong attention to detail, and a genuine passion for helping others.

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Work Schedule

• Monday to Friday
• 9:00 AM – 5:30 PM EST

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Key Responsibilities

• Manage the intake and enrollment process for new patients
• Coordinate the collection and completion of enrollment documents
• Obtain physician-signed medical necessity forms and other required clinical paperwork
• Communicate with state social workers and caseworkers to secure and maintain service authorizations
• Assist patients and caregivers with required documentation and enrollment requirements
• Train caregivers on clock-in/clock-out procedures and EVV requirements
• Maintain accurate records and documentation
• Follow up on pending paperwork to prevent service interruptions
• Serve as the primary point of contact for patients, caregivers, and referral sources
• Ensure all enrollment and authorization requirements are completed accurately and on time

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Systems & Tools Used

• InFlowCare
• HHAeXchange
• Microsoft Office (Excel, Word, Outlook)

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Qualifications

• Fluent English communication skills (written and verbal)
• Strong customer service and relationship-building abilities
• Excellent organizational and follow-up skills
• Ability to manage multiple cases and deadlines simultaneously
• Detail-oriented and highly accurate with documentation
• Compassionate, patient-focused, and professional
• Experience in healthcare intake, patient coordination, home care, medical administration, or related fields is preferred