Intake coordinator

An opportunity is available for an experienced frontline intake professional with strong customer service, relationship management, and administrative skills to join our national Intake Services team.

You will be part of a team that helps people access timely, high-quality support that promotes health and wellbeing across Aotearoa New Zealand.

Reporting to Vitae’s Early Response Manager — Pou Whakahaere Tuatahi — you will work with an experienced office-based team across Wellington, Hamilton and Auckland to connect people with high-quality mental health and wellbeing services.

About the role

This permanent full-time position is based at our National Office in central Wellington. It is a fast-paced environment with no two days the same. The purpose of the role is to support the delivery of a professional frontline referral service for clients. You will answer incoming calls, respond to web-based referrals, assess the most appropriate response for each enquiry, and match clients with practitioners across a broad range of wellbeing services, including counselling, critical incident support, supervision, and career referrals.

What we’re looking for

·         Experience in triage, intake, or phone-based support services

·         At least two years’ experience in office administration or a similar role.

·         Confidence supporting people who may be distressed, vulnerable, or seeking support.

·         Strong technical capability, with the ability to work across multiple systems, tools, and information sources.

·         Clear, professional, and compassionate written and verbal communication skills

·         A warm, respectful, and calm telephone manner,

·         Cultural awareness and experience engaging with Māori, Pasifika, and people from diverse communities.

·         The ability to build rapport quickly and engage confidently with a wide range of people.

·         A positive, practical, and collaborative approach, with the ability to stay organised and effective under pressure.

·         A genuine connection with Vitae’s values and our vision of partnering with people to realise their potential and build healthy relationships at work, at home, and in communities across Aotearoa.

What we offer:

A friendly supportive environment with a commitment to wellbeing, resilience, learning, and professional growth.

Apply now

If you are interested in joining Vitae as an Intake Service Coordinator and believe you have the skills and commitment for this role please apply now.

Applications close Friday 11th Sept at 5pm.

We will be reviewing CVs as they come in and inviting appropriate candidates to interview. Must include a cover letter detailing why you are the best candidate for this position along with your CV.