Intake Coordinator

Overview

Join our dynamic healthcare team as an Intake Coordinator, where you will be the first point of contact for patients and providers alike. Your experience at least more than a year, energetic and organized approach will ensure a smooth patient intake process, managing appointments, verifying insurance details, and maintaining accurate electronic health records on Axxess precisely. This vital role helps facilitate exceptional patient experiences while supporting the administrative backbone of our healthcare services. If you thrive in a fast-paced environment and are passionate about delivering top-notch customer service, this opportunity is perfect for you!

Duties

• Greet patients warmly and professionally, establishing a positive first impression
• Collect and verify patient information, including insurance details and medical history
• Schedule appointments efficiently using patient Axxess management software and EMR/EHR systems
• Maintain strict confidentiality of patient records in compliance with health regulation policies
• Assist patients with completing necessary documentation and answer their inquiries via phone or in person
• Coordinate with medical staff to ensure timely patient flow and accurate record keeping
• Manage incoming calls, direct messages, and client communication promptly and courteously

Experience

• Prior experience working in a medical office or healthcare administrative support role is highly preferred
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication
• Knowledge of health regulation policies related to patient privacy (e.g., HIPAA compliance)
• Familiarity with Axxess medical terminology, electronic health records (EHR), and patient management software such as EMR/EHR systems
• Strong customer service skills with the ability to handle sensitive situations professionally
• Understanding of health insurance processes and billing procedures
• Excellent phone communication skills combined with accurate typing speed for efficient data entryEmbark on a rewarding career where your organizational skills and compassionate approach make a meaningful difference in patients’ lives. We are dedicated to fostering an inclusive environment that supports your growth while delivering exceptional healthcare experiences.

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person