Intake Coordinator

Description:

Title: Intake Coordinator

Classification: Non-Exempt

Department: CSS Department

Company Overview:

PPG Health and SNG Dialysis are rapidly growing integrated healthcare organizations serving the Dallas- Fort Worth, Houston, San Antonio and outlying areas. Through partnerships with primary care and specialty practices, PPG & SNG serve the community with exceptional quality care and access to a wide variety of medical specialties.

SUMMARY:

The Intake coordinators are responsible for verifying medical benefits and reviewing available coverage for medical services. The Intake coordinator work with providers and patients to communicate available coverage and potential patient out of pocket expense for their provider ordered services. Looking for Intake Coordinator that have a sound work ethic, ability to learn quickly, and professional oral and written communication with both patients and providers Intake coordinators will need to have some collections background to ensure patients accounts up to date

Responsibilities:

• Able to understand what a patient needs. Being able to find solutions for a myriad of issues will be necessary.
• Must find solutions for the problems their clients bring to them.
• Review all patient's insurance benefits and coverage to have accurate information.
• Talk to patients during moments of illness and/or crisis, being compassionate is an asset in this field.
• Being patient with patient who may have trouble communicating or understanding what is happening is important.
• Need to be good listeners and good speakers. They communicate with patients and their families and often are the go-between them and doctors or other medical staff.
• Often talk to multiple patients every day, with a myriad of needs. Keeping their records organized is crucial.
• Verify Insurance
• Open/Create patient accounts
• Must have knowledge of Medicare, Medicaid, and commercial payers

Requirements:

Skills / Requirements:

• 6 months of Insurance Knowledge
• 6 months of Customer Service
• 6 months of Scheduling
• 6 months of Collections

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.