Intake Coordinator

Description:

$21–$24/hr | Full-Time | Monday–Friday, 9:00 AM–5:30 PM | In-Office | Tempe, AZ

Do you love being the person who keeps things moving—accurately, quickly, and with a friendly voice on the phone? Join our intake team and help patients get home health and home infusion care started on time, every time. You'll be the first point of contact for hospitals, physicians, and marketers who refer patients to us, and you'll make sure every referral is complete, accurate, and ready for a smooth start of care.

Schedule

• Full-time, in-office in Tempe, AZ
• Monday–Friday, 9:00 AM–5:30 PM

What You'll Do

• Receive and manage referrals from hospitals and physicians through electronic referral portals (Careport, Repisodic, Strata, Aidin, and Ensocare), fax, and phone
• Review each referral to confirm it's appropriate for our services and has everything needed to start care
• Collect and organize patient demographics, diagnoses, medications, labs, physician orders, and insurance details
• Verify insurance, obtain authorizations, and assist with financial quotes as needed
• Enter patient information accurately into our EMR systems (KanTime and CareTend) Keep referral sources, patients, and our clinical, pharmacy, and scheduling teams updated so patients start care on time
• Prioritize urgent referrals, such as same-day hospital discharges, and follow up on missing information

What We Offer

• Pay: $21-24 per hour, based on experience
• Medical, dental, vision, and life insurance 4
• 01(k) retirement plan
• Up to 120 hours of PTO
• Paid holidays
• Pet insurance

Requirements:

Required

• Experience in a healthcare office role — such as intake, referrals, patient access/registration, scheduling, insurance verification, or care coordination
• Comfort with EMR or practice-management systems, and with learning and switching between new ones
• Strong attention to detail and the ability to juggle multiple priorities in a fast-paced environment
• Clear, professional phone and written communication skills

Preferred (we'll train)

• Home health, home infusion, or specialty pharmacy intake experience
• Experience with electronic referral portals
• Experience with KanTime and CareTend
• Knowledge of Medicare, managed care, and commercial insurance requirements
• Experience obtaining prior authorizations

Who We Are

Arizona Home Care is a locally owned provider of home health and home infusion pharmacy services serving the Valley for more than 30 years. We're known for our strong clinical standards, supportive culture, and commitment to improving the health and quality of life of the people in our community. Our team values compassion, integrity, excellence, and doing the right thing for every patient, every time.

Ready to apply? Submit your application on Indeed — qualified candidates will be contacted for a brief phone screen.

Arizona Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. We are committed to building an inclusive workplace where all employees are valued and supported.