Intake Coordinator

Overview

We are seeking a proactive and compassionate Intake Coordinator to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience from the moment they reach out. Your expertise will help facilitate efficient patient intake processes, manage medical records, and support clinical staff with administrative tasks. This position offers an exciting opportunity to contribute to quality patient care while working in a dynamic healthcare environment that values professionalism, accuracy, and excellent communication.

Duties

• Greet patients and visitors warmly, establishing a positive first impression and guiding them through the intake process
• Collect and verify patient information using electronic health records (EHR) systems and maintain accurate documentation in compliance with health regulation policies
• Schedule appointments, follow-ups, and coordinate with clinical staff to ensure timely patient care delivery
• Manage patient management software and electronic health records (EHR/EHR) systems efficiently for data entry and retrieval
• Answer phone calls promptly, addressing patient inquiries, confirming appointments, and providing clear information about procedures and policies
• Maintain strict confidentiality of all patient information in accordance with privacy laws and health insurance regulations
• Support medical administrative functions such as verifying insurance coverage, processing forms, and assisting with billing inquiries
• Coordinating Discharge for clients exiting the program.

Qualifications

• Prior experience working in a medical office or healthcare setting is highly preferred
• Proficiency in Microsoft Office applications including Word, Excel, and Outlook for documentation and communication purposes
• Knowledge of health regulation policies, medical terminology, and health insurance processes to ensure compliance and accuracy
• Experience with patient management software and electronic health records (EHR/EHR) systems such as EMR/EHR platforms
• Strong customer service skills with the ability to communicate effectively via phone and in person
• Excellent organizational skills with attention to detail; ability to type quickly and accurately for data entry tasks
• Ability to maintain patient confidentiality at all times in accordance with HIPAA regulations

Join us as an Intake Coordinator and be part of a dedicated team committed to delivering exceptional recovery experiences. Your enthusiasm, attention to detail, and compassionate approach will make a meaningful difference in our patients’ lives while supporting our mission of providing outstanding medical care.

Pay: $16.13 - $25.06 per hour

Work Location: In person