Intake Coordinator

Join a Team That Puts Care First

At Elite Home Health, we believe healing happens best at home. As a Medicare-certified home health agency serving communities across Florida, we provide high-quality, compassionate care that helps patients recover, maintain independence, and improve their quality of life.

Behind every patient admission is a coordinated intake process that ensures timely access to care, accurate information, and smooth collaboration between referral sources and clinical teams. Our Intake Coordinator plays a critical role in getting patients started on their care journey.

We are seeking a detail-oriented and compassionate Intake Coordinator who thrives in a fast-paced environment and is committed to ensuring patients receive timely, high-quality care.

If you are organized, responsive, and enjoy being the first point of connection in a patient’s care experience, we would love to meet you.

Position Summary

The Intake Coordinator is responsible for managing the intake and referral process for new patients entering home health services. This role coordinates referrals, verifies information, ensures documentation is complete, and collaborates with clinical and administrative teams to facilitate timely admissions in compliance with Medicare Conditions of Participation, state regulations, and agency policies.

Reporting Structure

This position reports to the Clinical Manager, Director of Nursing (DON), Administrator, or designated leadership responsible for intake and operations. The Intake Coordinator works closely with clinical staff, referral sources, and administrative departments.

Scope of Practice

This role is administrative and coordination-focused and does not provide direct patient care or clinical assessments. The Intake Coordinator is responsible for processing referrals, coordinating admissions, and ensuring documentation and eligibility requirements are met prior to patient admission.

Essential Job Functions

1. Intake & Referral Processing

• Receive and process new patient referrals from hospitals, physicians, facilities, and community partners

• Gather and verify required patient demographic, insurance, and clinical information

• Enter referral information into the EMR system accurately and timely

• Coordinate referral follow-up to ensure timely admission decisions

2. Admission Coordination

• Coordinate scheduling of initial patient visits with clinical staff

• Ensure all required documentation is obtained prior to admission

• Communicate admission status updates to referral sources and internal teams

• Support timely initiation of care in accordance with regulatory requirements

3. Insurance & Eligibility Verification

• Verify patient insurance coverage and eligibility for home health services

• Assist with authorization processes as required by payers

• Communicate coverage limitations or requirements to clinical and leadership teams

4. Communication & Collaboration

• Serve as the primary point of contact for referral sources during intake process

• Collaborate with clinical, billing, and scheduling teams to ensure smooth admissions

• Communicate patient admission status and updates clearly and promptly

5. Documentation & Compliance

• Ensure intake documentation is complete, accurate, and compliant with agency and regulatory requirements

• Maintain confidentiality of patient information in accordance with HIPAA

• Support audit readiness by ensuring proper intake documentation is maintained

Qualifications

• Associate’s or Bachelor’s degree in healthcare administration, business, or a related field required. Minimum of two (2) years of experience in healthcare intake, admissions, scheduling, or home health operations required.

• Experience with EMR systems such as Axxess, WellSky, (Kinnser), or similar preferred

• Strong organizational and communication skills

• Ability to pass background screening and all compliance requirements

Skills We Value

• Strong communication and interpersonal skills

• Excellent attention to detail and accuracy

• Ability to manage multiple referrals and priorities in a fast-paced environment

• Strong organizational and follow-up skills

• Knowledge of healthcare intake or insurance processes preferred

• Professionalism and customer service mindset

Physical Requirements

• Ability to sit and work at a computer for extended periods

• Frequent use of phone, email, and electronic medical record systems

• Ability to review and enter patient data accurately

• Effective communication with referral sources, staff, and leadership

• Occasional movement within office environment as needed

• May require occasional travel and exposure to variable environmental conditions during field coordination activities.

Why Elite Home Health?

We know great intake professionals have options. Here’s why they choose Elite:

• Competitive compensation

• Supportive leadership and collaborative team culture

• Opportunities for growth in healthcare operations

• Strong systems and structured workflows

• Meaningful work that directly impacts patient access to care

• A mission-driven organization where responsiveness and accuracy matter

At Elite Home Health, you are not just processing referrals—you are helping patients begin their care journey.

Join a team where your coordination makes care possible.