Intake Coordinator /Community Liaison

Company Overview

Foothills Compassionate Care provides hospice, palliative, and respite care, along with supportive services such as bereavement care and community outreach. Its mission is to guide individuals and families through challenging chapters with expertise, quality, and compassion.

Position Summary

Coordinates timely access to hospice services from initial inquiry through referral screening and admission scheduling, while building trusted relationships with healthcare partners and the broader community to increase awareness of hospice and palliative care and generate appropriate referrals. This mission-centered position serves as a responsive point of contact for patients, families, referral sources and internal teams.

Intake and Admission Coordination

· Receive and respond to referrals and requests for information from healthcare partners, patients, families and community members.

· Use established screening processes and admission criteria; promptly elevate urgent or complex issues to the Director of Patient Access & Community Relations

· Obtain and route medical records to the Hospice Medical Director(s) for prognosis certification; document referral conversations, actions, denials and eligibility determinations in the electronic medical record.

· Coordinate with admission RN, attending physicians and other team members on scheduling, assignments, admission steps and follow-up needs under agency protocols.

· Explain hospice services, benefits and funding accurately and sensitively, providing appropriate support to patients and families within the scope of the role.

· Collect and analyze intake/admission information and help improve workflows and systems.

· Protect confidential information and follow HIPAA, Medicare Conditions of Participation and agency policies.

Community Outreach and Referral Development

· Build and sustain relationships with hospitals, skilled nursing facilities, residential care facilities, physician offices and other community partners.

· Provide hospice and palliative care education to healthcare professionals, facility staff, patients, families and community groups; represent the organization at relevant events.

· Proactively develop appropriate hospice and palliative care referral opportunities.

· Facilitate timely communication between referral partners and hospice staff.

· Coordinate with authorized hospice personnel on consent and admission assessment processes in compliance with applicable requirements, including AB 1280.

· Collaborate with the Director of Patient Access & Community Relations on outreach priorities, goals, relationship follow-up and organizational messaging.

· Participate in required education, staff meetings and hospice/community activities as assigned.

Pay: $23.00 - $28.00 per hour

Expected hours: 25.0 – 32.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Grass Valley, CA (Nevada County)