Intake Coordinator (Neuromodulation Division)

DescriptionOur Department of Psychiatry is seeking to hire a full-time Intake Coordinator to join our Neuromodulation Division. The Neuromodulation Division is leader in Transcranial Magnetic Stimulation (TMS) and other innovative neuromodulation therapies for mood disorders and chronic pain. Our team combines cutting-edge research with exceptional patient care to deliver the latest evidence-based treatments.

The Intake Coordinator serves as the primary point of contact for prospective patients and referring providers, ensuring a positive patient experience from initial inquiry through treatment scheduling. Key responsibilities include:

• Serve as the first point of contact for patients and families seeking neuromodulation services
• Conduct intake calls and gather patient, insurance, and clinical information
• Schedule and coordinate new patient consultations and follow-up appointments
• Verify insurance eligibly and obtain authorizations as needed
• Address patient questions, concerns, and barriers to accessing care
• Coordinate with physicians, clinical staff, and referring providers to facilitate patient care
• Maintain accurate patient records and documentation with the electronic health record system
• Track referral, scheduling, and clinic performance metrics
• Assist with process improvement initiatives to enhance patient access and satisfaction

Salary range: $35.47/hr - $48.82/hr

Qualifications

Please note: skills are subject to testing

Bachelors degree in Healthcare Administration, Public Health, Psychology, or related filed or an equivalent combination of education and experience

Strong analytical, problem-solving, and decision-making skills

Minimum 3 years of experience in patient access, healthcare administration, medical scheduling, care coordination, or a related healthcare setting

Experience working in behavioral health, psychiatry, neurology, pain management, or other specialty healthcare settings (preferred)

Knowledge of medical terminology and healthcare operations

Experience using electronic health record (EHR) systems to document, review, and manage patient information

Knowledge of patient rights and responsibilities, regulatory standards, and healthcare compliance requirements

Experience with insurance verification, prior authorizations, and referral management (preferred)

Knowledge of data collection, reporting, and performance metrics (preferred)

Proficiency with Microsoft Office applications, including Word, Excel, and Outlook

Ability to handle sensitive and confidential information with professionalism and discretion

Excellent customer service and interpersonal skills

Excellent verbal and written communication skills

Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment