Intake Coordinator - RN

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.               

SUMMARY

This position collaborates with referral sources to coordinate the initiation of admission into the hospice program. Coordinates patient referral and identifies hospice appropriateness with documentation of terminal eligibility criteria. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships with referral sources to increase access to hospice services. Complies with all agency policies and legal rules and regulations.

KEY RESPONSIBILITIES

• Collaborates with a variety of referral sources to coordinate the transition from care from a facility or office into the hospice program

• Collaborates with attending physicians /medical directors to obtain the certification of terminal illness

• Collaborates with hospice leadership team as well as field staff to ensure smooth transition into the hospice program

• Obtains appropriate physician orders both written and verbal for initiation of care into the hospice program

• Obtains order verification and approval as required by regulation and/or policy

• Updates physicians and referral sources of changing needs of patients prior to discharge

• Notifies scheduling of patient needs; allowing for admission into the hospice program

• Participates in problem resolution as needed

• Assists agency staff, referral source, physician, and the patient in establishing a plan of care for the patient prior to admission to the hospice program

• Orders medical supplies and durable medical equipment as needed to facilitate the transition to home

• Maintains contact with community referral sources to provide education and build relationships

• Develops and maintains relationships with acute care facilities, physician offices, skilled nursing facilities, long term care, rehab facilities to enhance referrals through phone, e-mail or in-person contact as appropriate

• Follows and coordinates care on active community patients who are admitted to a facility and return to home

• Documents accurate and complete patient information in a timely manner per policies and procedures

• Demonstrates financial prudence by minimizing waste of supplies, materials and time

• Adheres to productivity standards as set forth by the Company

• Demonstrates behaviors consistent with the service excellence standards set forth by the Company

• Other duties as assigned

QUALIFICATIONS

• Two years of hospice experience with 1 year as an RN Case Manager preferred

• Knowledge of Hospice Conditions of Participation

• Preferred competency with technology including but not limited to Microsoft Office, HCHB, Epic, and other Healthcare portals

• Knowledge of Medicare/Medicaid Regulations

• Demonstrates honesty; keeps commitments; behaves in a consistent manner

• Maintains confidentiality of all patient information

• Requires interpersonal skills sufficient to interact effectively with patients, their families, interdisciplinary caregivers, peers, subordinates, and supervisors

• Experience with coordinating or managing discharge planning preferred

• Skilled in communication and time-management techniques

• Detail oriented with ability to oversee multiple responsibilities and ability to prioritize responsibilities

EDUCATION AND CREDENTIALS

• Registered Nurse with current license in the state of Ohio

• Valid Driver’s license and proof of insurance required

We’ll help you put your passion for patient care to work.  Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.