Intake Coordinator / Scheduler

Job Overview

The Palliative Care Scheduler is responsible for coordinating patient appointments and provider schedules while ensuring timely communication between patients, families, providers, and the clinical team.

Key Responsibilities:

• Schedule and coordinate palliative care patient visits.
• Manage provider calendars and optimize daily schedules.
• Confirm appointments with patients and caregivers.
• Coordinate new patient referrals and obtain necessary information.
• Communicate with nurses, nurse practitioners, physicians, and other members of the care team.
• Track cancellations, rescheduling, and missed appointments.
• Ensure patients are scheduled for follow-up visits as recommended by the clinical team.
• Maintain accurate patient and scheduling information in the electronic medical record.
• Assist with coordinating home visits when applicable.
• Follow up on referrals and outstanding scheduling needs.
• Communicate changes in patient status or urgent scheduling needs to the appropriate clinical staff.
• Provide professional and compassionate customer service to patients and families.
• Protect patient confidentiality and follow HIPAA requirements.

Qualifications:

• Medical terminology.
• Previous healthcare scheduling or medical office experience preferred.
• Strong organizational and communication skills.
• Ability to multitask and prioritize time-sensitive requests.
• Comfortable working with electronic medical records and scheduling systems.
• Ability to work effectively with an interdisciplinary healthcare team.
• Compassionate and professional when communicating with seriously ill patients and their families.
• Knowledge of Maricopa County and surrounding communities, including major cities and neighborhoods.

Join us in making a meaningful difference by ensuring smooth clinic operations through exceptional coordination and compassionate patient service. We are dedicated to fostering a supportive work environment where your skills can thrive!

Pay: $15.00 - $17.00 per hour

Expected hours: 40.0 per week

Work Location: In person