Intake Director

Job Title: Intake Director – Personal Injury Law

Location: Los Angeles, CA (Westwood area)

Job Type: Full-Time, On-Site

About the Opportunity

We are seeking an experienced Intake Director to lead and optimize intake operations for a growing personal injury law firm in Los Angeles. This is a high-impact leadership opportunity for a strategic, data-driven professional who understands how effective intake operations directly influence client acquisition, conversion, and business growth.

The ideal candidate will combine personal injury intake leadership experience with a strong understanding of KPIs, lead management, marketing performance, and conversion strategy. You will work closely with firm leadership and Marketing to strengthen intake processes, develop high-performing teams, and turn prospective client inquiries into signed retainers.

Why Consider This Opportunity?

• High-Impact Leadership: Take ownership of intake operations and implement strategies that directly contribute to firm growth.
• Opportunity for Advancement: Join a growing organization with opportunities for professional development and career progression.
• Technology-Driven Environment: Leverage modern technology and streamlined workflows to improve efficiency, reporting, and client experience.
• Strategic Collaboration: Partner with leadership and Marketing to evaluate lead quality, optimize marketing channels, and improve conversion performance.
• Competitive Compensation: Earn a competitive salary with performance-based bonus potential.
• Modern Workplace: Work from a contemporary office in the Westwood area of Los Angeles.

Key Responsibilities

• Lead, manage, and develop the Intake Department, ensuring consistent performance and accountability.
• Oversee the complete intake lifecycle, from initial lead contact through signed retainer.
• Establish, monitor, and optimize departmental and individual KPIs, including response times, conversion rates, follow-up activity, and lead outcomes.
• Analyze lead volume, conversion trends, lost opportunities, and performance across marketing sources and channels.
• Collaborate with Marketing to improve lead quality, conversion rates, and overall marketing return on investment.
• Develop intake reports, dashboards, and performance analytics to support leadership decision-making.
• Identify operational gaps and implement data-driven strategies to improve conversion and departmental efficiency.
• Coach and mentor Intake Specialists through call reviews, training, feedback, and performance management.

Qualifications

• Prior personal injury law intake management experience is required.
• At least one year of personal injury leadership experience.
• Strong understanding of intake KPIs, conversion metrics, analytics, and performance reporting.
• Experience analyzing marketing lead sources and collaborating with marketing teams to improve conversion outcomes.
• Demonstrated leadership, coaching, communication, and team-development skills.
• Ability to make data-driven decisions and deliver measurable performance improvements.
• Spanish fluency is required.
• Experience with Filevine, Lead Docket, and Microsoft Office Suite is highly preferred.
• Ability to work on-site in the Westwood area of Los Angeles.

Salary and Other Compensation:

The annual salary for this position is between $100,000 – $200,000 Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off (PTO)