Intake Representative

Passionate, driven people dedicated to making a difference in healthcare.

SpecialtyCareis a leading provider of clinical services to hospitals. We partner with hospitals to drive, sustain, and accelerate high performance. We offer a portfolio of solutions that include neuromonitoring, perfusion, surgical assist, autotransfusion, minimally invasive surgical support, and sterile processing. SpecialtyCare’s clinicians focus their efforts to improve operational efficiencies, improve outcomes, and maintain exceptional levels of satisfaction. We compete on results.

Job Summary

SpecialtyCare continues to grow and we have an excellent opportunity to join our Revenue Management team as an Intake Representative. The Intake Representative is responsible for completing appointments, verifying patient demographics, verifying insurance, and creating encounters for billing. This is a fully remote position.

• Accurately key-in patient demographics received from hospitals.
• Verify patient insurance eligibility to include work-comp, auto accident, and commercial and government payers through various online resources along with outbound calls.
• Reach out to surgeons and hospitals directly for any missing patient information needed.
• Alert Supervisor to issues as they arise
• Perform other duties as assigned.

Requirements

• One (1) year certificate from a college or technical school.
• Three (3) to six (6) months of related experience and/or training.
• Equivalent combination of education and experience.

Knowledge & Skill

• Ability to perform work accurately and thoroughly.
• Ability to use thinking and reasoning to solve a problem.
• Ability to communicate effectively with others using spoken word.
• Ability to communicate in writing clearly and concisely.
• Ability to take care of the customers’ needs while following company procedures.
• Ability to pay attention to the minute details of a project or task.
• Ability to make decisions or take actions to solve a problem or reach a goal.
• Ability to get along well with a variety of personalities and individuals.
• Ability to formulate a sound decision using the available information.
• Possessing the trait of being organized or following a systematic method of performing a task.
• Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
• Ability to show consideration for and maintain good relations with others.
• Ability to complete assigned tasks under stressful situations.
• Proficient with a computer and good knowledge and understanding of MS office programs, and email.
• Proficient with general office equipment.

The Successful Candidate

The successful candidate must bring a high level of ethical, intellectual, professional and personal values that complement the team and company vision. The following competencies are highly valued:

• Ability to work collaboratively with a wide variety of individuals and personalities.
• Conscious of the needs of internal customers with the ability to partner with internal stakeholders to provide timely updates.
• Likes to work in a fast paced, highly collaborative environment with the ability to manage competing priorities.
• Lives the SpecialtyCare Values – Integrity, Teamwork, Care, and Improvement.

SpecialtyCare offers a competitive benefits package including medical, vision, dental, life, 401K plus match, and PTO plan. Hourly Wage Estimate: $19.50/hour (Several factors, such as specific skill set, education level, certifications and years of experience, are considered to determine actual compensation.)

SpecialtyCare is an Equal Opportunity and Affirmative Action Employer

Employment with SpecialtyCare is at-will

SC Corp