Intake, Scheduling, and Billing Support Specialist

Location: Office-based at the Redlands (Central Valley) or Victorville (High Desert) site; this position also staffs reception. Schedule: Full time, non-exempt; some Saturday hours for the Tuesday-through-Saturday unit. Reports to: HFW Program Manager. Pay range: $43,000–$53,000 a year.

About the program. Family Life First is Knotts Family Agency's High Fidelity Wraparound (HFW) program for San Bernardino County children, youth, and families, delivered in homes, schools, and communities by Child and Family Teams. KFA has served children in family-based care since 1992, holds California HFW Provider Certification, and will operate HFW from Redlands (Central Valley) and Victorville (High Desert). Interviews start immediately. Final hiring decisions are contingent on the award of a San Bernardino County contract for High Fidelity Wraparound services; the County's tentative contract start date is January 1, 2027, and KFA expects the award to be announced in late December 2026. Anticipated start dates begin in January 2027 and are stated in every offer.

Why KFA. People stay here: three departures of any kind in the last three years among a staff of about 48, in a field where 20 to 40 percent turnover is common. KFA calls the reason Employee Delight: the agency is organized around staff members' own families, so schedules flex for a child's school outing or first recital and no employee misses one because of work; relief staffing at 10 percent means vacations are covered rather than absorbed by the team; every employee receives 40 hours of paid training a year, 24 of them on cultural and equity practice; and there is a promotion ladder from Family Specialist to Facilitator to HFW Supervisor, and from Youth Partner to Family Specialist. Pay ranges are benchmarked every year to stay above the regional median for each role and reviewed annually for pay equity.

What you will do. Keep the referral register; verify Medi-Cal eligibility and county of responsibility monthly; register clients and open and close episodes in the County's myAvatar system within five working days; track ACCESS authorizations; schedule assessments and first contacts inside the County's clocks; enter charge data by the 7th of the month; support the Billing and Claims Lead with denials and resubmissions; serve as backup FTP user; and greet families in the office.

Minimum qualifications. Two years of behavioral-health intake, scheduling, or billing experience, or equivalent medical-office experience; accuracy with data entry and dates; professional telephone manner.

Preferred. Medi-Cal eligibility verification experience; county EHR experience; bilingual Spanish.

Requirements for all positions. Department of Justice and FBI background clearance (Live Scan) before hire; a current DMV record, valid California driver's license, reliable vehicle, and insurance for positions that travel; tuberculosis screening; mandated-reporter training; completion of the UC Davis Center of Excellence HFW orientation and role course within the required period of hire; agency phone and mileage reimbursement at the IRS rate for field positions. KFA pays a 7.5% differential for bilingual Spanish fluency used on the job.

Benefits. Health insurance subsidy, including medical, dental, and vision coverage; employee 401(k); generous vacation package with paid time off and holidays; up to five days a year for family events or activities; paid training and continuing education; clinical supervision toward licensure for registered associates. Knotts Family Agency, Inc. is an equal opportunity employer and welcomes applicants with lived experience in child welfare, probation, or behavioral health.

To apply. Submit a résumé and a short statement of interest through this posting. Include license or registration numbers where applicable. Interviews start immediately and include a Family and Youth Advisory Council member and a peer in the role; KFA hires in tranches tied to program enrollment and states the anticipated start date in each offer.

Pay: $43,000.00 - $53,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Please provide: (1) a short statement of interest in this role and KFA’s High Fidelity Wraparound program; (2) whether you hold a valid California driver’s license; (3) your Spanish fluency; and (4) any applicable California clinical license or registration type and number, or “not applicable.”

Work Location: In person