Intake Specialist

Job Overview

Empac is seeking a compassionate, organized, and dependable Intake Specialist to join our team. This position serves as one of the first points of contact for individuals seeking empac services and plays an important role in creating a welcoming, supportive experience for our clients, providers, company representatives, and visitors.

The ideal candidate is someone who enjoys helping people, communicates well by phone and in person, stays organized while managing multiple priorities, and can remain calm and professional in stressful or sensitive situations.

What You’ll Do

The Intake Specialist is primarily responsible for managing front desk and intake activities, including:

• Greet and check in clients for appointments.
• Answer and route incoming phone calls.
• Complete client intakes and accurately enter client information.
• Schedule and reschedule client appointments.
• Direct clients to affiliate providers and appropriate referral resources.
• Create and send affiliate provider authorizations.
• Maintain accurate and confidential client records.
• Provide callers with information about empac services, procedures, and available resources.
• Communicate with clients, providers, company representatives, and visitors in a helpful and compassionate manner.
• Follow HIPAA requirements and empac confidentiality standards when handling client information.
• Follow agency policies, procedures, and applicable guidebooks.

Additional Responsibilities

In addition to front desk and intake responsibilities, you will:

• Provide administrative support to empac staff as needed.
• Monitor inventory and order office supplies.
• Assist with maintaining and updating Mailchimp contacts.
• Participate in professional development opportunities.
• Contribute to agency planning, initiatives, and team activities.
• Demonstrate behaviors that support empac’ s values, mission, and vision.

Pay: From $14.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person