Intake Specialist

Seasonal work: start immediately and end in April, 2027.

SUMMARY:

Serve as clients' first line of contact with the Energy department. Respond to phone or in-person requests for assistance and/or information and conduct new applicant intake. Assist first time applicants, respond to phone inquiries, and schedule LIHEAP and Energy Conservation appointments. Provide support to Energy department staff for a variety of projects and perform clerical duties for department as necessary.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Assist first time applicants with completing required Fuel Assistance forms and QCAP intake including:

a. educating clients regarding program guidelines, documentation requirements, eligibility determination process, and benefits distribution;

b. conducting a case by case assessment to determine eligibility documents required to complete application;

c. performing data entry of applicant information at the time of intake to insure timely processing of applications.

2. Provide clients with written notice of additional documentation required as needed at intake only.

3. Maintain current knowledge of area services and resources, and provide clients with appropriate information and referral. Use agency intake and referral process for directing clients to additional services.

4. Maintain and update new client intake schedule.

5. Serve as department receptionist, responding to telephone and in-person requests for information. Screen and direct client inquiries to appropriate staff person.

6. Maintain current and detailed knowledge of QCAP and Energy program guidelines, eligibility requirements and regulations, and respond directly client inquiries.

7. Provide scheduling assistance to Energy Auditor/Inspector, and serve as back-up receptionist for QCAP main reception.

8. Open and sort department mail for distribution to appropriate staff

9. Perform additional clerical duties, such as preparing mailings, photocopying and file as necessary

10. Perform additional duties as determined by the Intake Coordinator or Program Director.

SUPERVISORY RESPONSIBILITIES:

None.

QUALIFICATIONS/SKILLS:

1. A High School Diploma or equivalent.

2. Minimum of one years’ experience in human or customer services, or related field.

3. Ability to understand and interpret complex government guidelines and regulations.

4. Strong computer skills, including experience working with database, word processing and spreadsheet applications.

5. Excellent communication and interpersonal skills.

6. Ability to work in busy, social service and customer service environment.

7. Commitment to and ability to work on behalf of low-income customers.

8. Bilingual a plus.

Job Type: Full-time

Pay: $17.50 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person