Intake Specialist

Position Title: Medical Records Clerk & Intake Specialist

Work Set Up: Work From Home

Schedule: 9:00 PM - 6:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

We are seeking a highly organized, detail-oriented, and proactive Medical Records Clerk & Intake Specialist to join our team remotely. This position is ideal for someone who communicates confidently in English, has strong computer skills, and is comfortable contacting doctors’ offices to obtain medical records and follow up persistently until documents are received.

The successful candidate will also assist with incoming phone calls and patient intake, making excellent communication and customer service skills essential.

What You’ll Do:

• Contact doctors’ offices, physicians, and medical facilities by phone to request medical records and supporting documentation.
• Follow up persistently and professionally on outstanding records requests until the necessary documentation is received.
• Track, organize, and maintain medical records requests to ensure accurate and timely completion.
• Review incoming documentation for completeness and accuracy.
• Answer incoming phone calls and assist patients, healthcare providers, and other callers professionally.
• Conduct patient intake by gathering and verifying required information and entering it accurately into the company’s computer systems.
• Maintain organized electronic files and update patient records and internal tracking systems.
• Communicate effectively with doctors’ offices, patients, and internal team members.
• Handle confidential patient information responsibly and follow applicable privacy and security procedures.
• Perform additional administrative duties as needed.

What We’re Looking For:

• Excellent written and spoken English, with clear pronunciation and strong telephone communication skills.
• Confident and assertive when speaking with doctors’ offices and following up on requests.
• Extremely detail-oriented, organized, and dependable.
• Must type at least 40 wpm.
• Strong computer skills, including proficiency with email, spreadsheets, online systems, and data entry.
• Able to multitask, prioritize assignments, and manage outstanding requests without constant supervision.
• Professional telephone etiquette and a customer-service-oriented attitude.
• A reliable computer, stable high-speed internet connection, and a quiet home office.
• Previous experience in medical records, healthcare administration, medical billing, patient intake, or a similar role is preferred.
• Familiarity with medical terminology and electronic medical record systems is an advantage.
• Experience handling confidential healthcare information is highly desirable.

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!