Intake Support Worker

ABOUT US

Since 1954, CCI Ottawa has been dedicated to cultivating a vibrant and inclusive city where immigrants and refugees are supported, connected, and empowered. We are a full service settlement agency with multiple departments that offer a wide range of programs and services. Using a client-centred approach, we offer targeted case management. We do needs assessments, support with official documents and paperwork, information and orientation sessions, crisis counselling, housing assistance, translation, language classes, and help navigating public services and agencies such as healthcare, the CRA, Service Ontario, and many others. In addition we offer programs that help newcomers become socially and economically connected, whether through sports, recreation, cultural activities, or job search and networking support. CCI also offers these services in a youth specific context. Finally, CCI Ottawa operates 4 Transitional Housing Sites. Each site provides shelter, food, and wrap around services to support clients as they move into permanent accommodations.

This position reports to: Settlement Manager
Employment status: Full time- Contract – February 25, 2027
Hourly rate: $30.69 - $34.55
Deadline date to apply: 5PM EST October 29, 2026

Open to: Internal/External candidates

Location: 219 Argyle Ave

POSITION SUMMARY

The Intake Support Worker provides intake services to clients and administrative support to the Settlement department. This position performs data entry, compiles reports, and liaises with other CCI departments to ensure the best service for clients.

MAIN DUTIES & RESPONSIBILITIES

Under the direction of the Manager, the Intake Support Worker will:

• Perform office and administrative duties to support clients.
• Collect initial client information and open client files.
• Assess client needs during the intake process.
• Perform data entry and database maintenance.
• Maintain accurate service, client records.
• Organize and maintain an extensive filing system to provide the best service for clients.
• Support the involvement of volunteers in the department.
• Perform general office duties including answer all incoming phone calls, filing, reception,

meeting arrangements and maintenance of database.

• Develop and implement strategies to ensure accurate and timely flow of information from

counsellors to Manager.

• Maintain accurate service records and program documentation.
• Open and update files as required.
• Perform other related duties as assigned.

QUALIFICATIONS

(Education, Knowledge, Experience, Skills)

• The Receptionist understands and supports CCI’s mission and has knowledge of the newcomer

market in Ottawa. This position requires strong communications and interpersonal skills,

excellent organizational abilities and exceptional cultural competency.

• Post-secondary education in a related field, or an equivalent combination of education and

experience.

• Excellent interpersonal skills, and a high degree of cross-cultural competence.
• Skilled at de-escalation, negotiation, and conflict resolution.
• High degree of accuracy in data entry. Demonstrates understanding of the newcomer

experience.

• Familiarity with relevant community programs and resources.
• Excellent organizational skills and the ability to set priorities and meet deadlines.
• Ability to deal with confidential material and matters.
• Ability to perform duties independently and with minimal supervision.
• Ability to work in a multidisciplinary, culturally diverse workplace.
• Proficiency with Microsoft Office Suite.
• Fluency in English is required. Fluency in other languages is an asset.

Please submit resume no later than Deadline date to apply: 5PM EST October 29, 2026. Applications will only be accepted electronically. Only candidates selected for an interview will be contacted.

All internal applicants must inform their supervisor of their intention to apply for the position.

The Catholic Centre for Immigrants (CCI) is committed to being an equal opportunity employer. Please advise in advance if you require any accommodation during the application or selection process. CCI is committed to employment equity and encourages candidates to self-identify as visible minorities; people from culturally diverse backgrounds; people of all gender identities and sexual orientations; Indigenous peoples; and persons with disabilities.