Intake/Leasing Agent PT

Rev: 10/20/26

Broad Scope of Duties

The Part-Time Intake/Leasing Agent accepts and processes applications for the Parsons Housing Authority and leases public housing units. This position conducts annual and interim re-certifications, prepares and explains leases and notices, and covers the full-time Intake/Leasing Agent’s duties when that employee is out or the workload is heavy. The position shares in answering telephones with other office staff and provides general office and clerical support. The position may also assist with inspections, pest control access, and other field duties as assigned.

Reports To:

Works under the direct supervision of the Executive Director and receives all work assignments and direction from the Executive Director.

Schedule

Part-time, not to exceed 19 hours per week. Work schedule is set by the Executive Director based on office needs and may vary to cover absences of other office staff.

Major Duties

Leasing & Admissions

• Provides applications and program information; assists applicants in completing application and declaration forms; checks applications for completeness.

• Schedules applicant interviews and re-certification appointments; prepares and sends related notices and reminders.

• Requests and follows up on information from previous landlords, references, employers, banking institutions, criminal background sources, and other agencies.

• Under the direction of the Executive Director, conducts applicant interviews and annual and interim reexaminations, and makes rent computations in accordance with HUD regulations and the Admissions and Continued Occupancy Policy (ACOP).

• Prepares and explains leases, lease amendments, and related notices.

• Completes accurate data entry for HUD reporting, including Form HUD-50058.

• Maintains applicant files and the waiting list.

• Covers the full-time Intake/Leasing Agent’s duties during that employee’s absences, as assigned by the Executive Director.

Customer Service & Office Duties

• Shares responsibility with other office staff for answering telephone calls; takes accurate messages and directs callers to the appropriate staff member or resource.

• Assists applicants, residents, vendors, and the public in a courteous, confidential manner.

• Accepts and posts rent and other payments, and issues receipts, as assigned by the Executive Director and in accordance with Housing Authority procedures.

• Receives resident maintenance requests and routes work orders to maintenance staff.

• Collects, sorts, and distributes incoming mail; prepares and posts outgoing mail, including certified, overnight, and return-receipt items; delivers mail to the post office as directed by the Executive Director.

• Signs for deliveries and notifies recipients.

• Copies and distributes monthly newsletters; posts resident notices; maintains bulletin boards and community calendars.

• Handles confidential information in a discreet and professional manner.

Administrative & Office Support

• Maintains property, tenant, and accounts payable files; scans, copies, and files documents.

• Inputs tracked information into Excel spreadsheets and Housing Authority software.

• Assists with accounts payable, payroll, and receivables processing as directed by the Executive Director.

• Prepares routine correspondence, forms, and notices required by Federal, State, and Local agencies.

• Orders and maintains office supplies.

Resident Services & Support Duties (As Assigned)

• Maintains knowledge of community resources; provides referrals and follow-up.

• Assists with unit inspections for documentation and access.

• Accompanies pest control staff for access purposes as directed by the Executive Director.

• Supports unit turnover readiness and other field tasks necessary for program operations.

General

• Attends meetings, trainings, and seminars as directed by the Executive Director.

• Notifies supervisor within 30 minutes of start time regarding absences or delays.

• Performs related duties and tasks as assigned by the Executive Director.

Job Requirements

Education and Experience

High school diploma or GED required. One (1) to two (2) years of office, reception, customer service, or cash-handling experience preferred. Experience with Public Housing programs or property management, or a Certified Occupancy Specialist credential, preferred.

Must obtain Eligibility/Occupancy Certification and Rent Calculation certification from a HUD-approved organization within one year of appointment. Must be bondable.

Knowledge, Skills, and Abilities

• Strong customer service and telephone skills; ability to remain courteous and professional with residents, applicants, and the public, including in stressful situations.

• Accuracy in handling cash, receipts, and data entry.

• Ability to learn and apply HUD regulations, the ACOP, and Housing Authority policies and procedures.

• Effective interviewing methods for collecting financial and personal data.

• Skilled in Microsoft Word, Excel, and related software systems; ability to learn Housing Authority software.

• Skilled in standard office practices, procedures, and equipment.

• Ability to work independently, organize work, and manage interruptions.

• Ability to maintain strict confidentiality.

Special Qualifications

Must maintain a valid Kansas driver’s license and a satisfactory driving record when driving on Housing Authority business.

Physical Demands

The physical demands described here are representative of those required to perform the essential functions of the job. Reasonable accommodations may be made.

The employee is regularly required to sit, talk, hear, use hands to handle objects, and reach with hands and arms. The employee frequently stands and walks. The employee may occasionally climb, balance, stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities include close vision and the ability to adjust focus.

Working Conditions

The work environment is typically quiet during indoor operations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

___________________________________________ Intake/Leasing Agent (Part-Time)

Date: _______________________

___________________________________________ Executive Director

Date: _______________________

Pay: From $14.00 per hour

Expected hours: 19.0 per week

Work Location: In person