Intake/Scheduling Coordinator

The Intake/Scheduling Coordinator is responsible for working closely with adjusters and case managers in the coordination of worker’s compensation patients’ physical/occupational therapy needs. This position manages all cases and serves as the primary liaison between provider of care (therapists), patients (claimants) and the payer (Adjusters and Case Managers).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs outbound calls and accepts inbound telephone calls;

Utilizes appropriate tracking tools, i.e. PhysNet database, logs, Outlook Calendar or Task function, to ensure follow-up on critical timelines for obtaining documentation, additional authorizations and stakeholders;

· Gathers all necessary data and information needed to coordinate services;

· Coordinates and schedules treatment sessions;

· Delivers the highest level of customer service to ensure PhysNet's service level criteria is carried out;

· Manages the flow of Therapy documentation from providers to Adjusters, Case Managers, employers and/or physicians;

· Reviews documentation from providers and communicates with providers to provide updates to stakeholders and ensure progress of the patient;

· Communicates directly with Case Managers or Adjusters to obtain authorizations for additional or continued services;

· Distributes authorizations for services to providers;

· Identifies quality assurance or utilization management issues or concerns involving patient care and addresses accordingly or escalates as needed to appropriate departments;

· Maintains thorough, up-to-date documentation on each patient in patient OSP database communication logs;

·· Addresses provider/client related complaints;

· Manages various tasks on computers and in proprietary databases;

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person

Pay: $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person