Integrated Program Manager

Global Wellness Inc. is a community-based organization dedicated to supporting developmentally disabled adults through person-centered care and residential services. We provide comprehensive support that promotes independence, dignity, and quality of life for everyone we serve. Our mission is to empower lives through compassionate service, accountability, and a commitment to excellence. At Global Wellness, Inc., you’ll join a mission-driven team making a real difference. We offer a supportive environment where leadership, compassion, and creativity are valued — and where your impact is deeply felt by the people we serve every day.

Role Summary

The Integrated Program Manager (IPM) oversees the daily operations of Global Wellness Inc.’s residential and personal support programs and is responsible for maintaining consistent, quality service delivery for individuals with developmental disabilities. The IPM provides leadership and direct supervision to the Health and Wellness Coordinator, Lead Direct Support Professionals, and Direct Support Professionals, coordinates staffing and coverage, implements Person-Centered Plans (PCPs), and monitors individual goals and services. The role ensures compliance with DDA, OHCQ, COMAR, HIPAA, documentation, incident-reporting, medication, safety, and emergency requirements. The IPM works collaboratively with the Operations Manager, Quality Assurance, the Delegating Nurse, Service/CCS Coordinators, senior management, families, guardians, and other service providers. The position promotes individual choice, dignity, independence, safety, community integration, and rights while maintaining accountability for residential operations, staff performance, documentation, health oversight, and program quality.

Key Responsibilities

• Oversee residential and personal support program operations and regulatory compliance, including implementation of DDA and OHCQ requirements, COMAR standards, HIPAA and confidentiality practices, incident-reporting protocols, required recordkeeping, fire safety, emergency preparedness, and transportation safety.
• Assist in the development of, implement, and monitor Person-Centered Plans (PCPs) and behavioral supports, by attending PCP, interim, quarterly, and behavior-plan meetings; reviewing plans; maintaining PCP records and goal sheets; training staff; tracking progress; communicating needed revisions; and coordinating with CCSs and other service providers.
• Lead, supervise, and develop residential and persona support staff, including Health and Wellness Coordinators, Lead DSPs, and DSPs, by delegating responsibilities, providing guidance, conducting staff meetings, monitoring performance, providing coaching and training, documenting performance concerns, supporting disciplinary processes, and holding staff accountable for assigned duties.
• Manage staffing and scheduling requirements, by developing monthly schedules, maintaining required coverage ratios, assigning or reassigning staff according to individuals’ needs, securing coverage during short staffing, reviewing and submitting timesheets, and tracking required in-service training, MANDT, and CMT training/certification.
• Monitor quality assurance and residential documentation, through daily, weekly, monthly, and quarterly reviews and audits, including daily notes, checklists, activity logs, goal tracking, MARs, fire drills, water temperatures, medical documentation, PCP and medication books, unit cleanliness, safety, groceries, expenses, and other required records.
• Coordinate health and medication oversight, by reviewing MAR and PMOF documentation, collaborating with the Delegating Nurse, monitoring medical appointments and required follow-up, ensuring appropriate appointment documentation is available, and addressing medication errors and reporting requirements.
• Manage operational and financial controls within residential units, including individual funds and allowances, home spending, petty cash, receipts, credit-card controls, grocery and toiletry inventories, mileage documentation, transportation arrangements, and applicable SSI and redetermination activities.
• Promote person-centered, safe, and inclusive services, by protecting individual rights, supporting freedom of choice and independence, maintaining communication with families and guardians, encouraging family and community integration, and ensuring individuals are treated with dignity, respect, and compassion.

Required Qualifications

• Minimum 3+ years working with developmentally disabled adults plus 2+ years of supervisory experience
• Demonstrated ability to supervise, coach, delegate responsibilities to, and hold Health and Wellness Coordinators, Lead DSPs, and DSPs accountable for performance and required documentation.
• Working knowledge and ability to implement requirements involving DDA, OHCQ, COMAR, HIPAA/confidentiality, incident reporting, documentation, fire safety, and emergency protocols.
• Ability to understand, implement, maintain, and monitor Person-Centered Plans, individual goals, behavioral support plans, and related documentation.
• Ability to oversee health and medication-related processes, including MAR and PMOF reviews, medical appointment tracking, follow-up documentation, medication-error reporting, and collaboration with a Delegating Nurse.
• Ability to maintain accurate program records and conduct routine reviews and audits of residential documentation, safety conditions, financial records, individual funds, expenses, and operational requirements.
• Effective communication, leadership, conflict-resolution, organization, and collaboration skills necessary to work with individuals served, staff, families/guardians, CCSs, service providers, Quality Assurance, and senior management.

Pay: $65,000.00 - $75,000.00 per year

Application Question(s):

• Does the posted salary range of $65,000-$75,000 meet your requirements?

Experience:

• working with developmentally disabled individuals: 3 years (Preferred)
• supervisory: 1 year (Required)

Ability to Commute:

• Baltimore, MD (Required)

Work Location: In person