Integration and Data Intelligence Delivery Lead

Role & responsibilities

The Integration and Data Intelligence Delivery Lead serves as a hands-on technical leader specializing in Ellucian Banner and Colleague higher education ERP environments, responsible for ensuring high-quality technical delivery, developing technical talent, and maintaining delivery consistency across the local technical team.

Responsibilities

• Technical Delivery leadership & Subject Matter Expertise
• Serve as a senior technical resource on client engagements, providing hands-on support for Development, implementations, upgrades, integrations, Extensions, workflow, reporting, and system enhancements.
• Ensure technical work is delivered accurately, efficiently, and aligned with project scope.
• Review technical project health and proactively identify risks, blockers, or delivery concerns.
• Provide technical oversight on complex client initiatives and step in when projects require senior technical expertise.
• Support troubleshooting efforts for complex technical issues, integrations, reporting challenges, and system defects.
• Partner with project managers to ensure technical timelines, deliverables, and dependencies are clearly understood.
• Escalate major delivery concerns to Practice Leadership when broader operational decisions are required.
• Support consultants assigned to unfamiliar technical workstreams.
• Provide technical guidance to team members working outside their typical expertise.
• Conduct performance reviews and goal-setting conversations.
• Share practice updates during internal team meetings.
• Serve as a technical resource to broader SIG teams when technical expertise is needed.
• Collaborate with other teams on regulatory or compliance initiatives requiring technical support.

Technical quality & standards

• Establish and maintain technical quality standards across the team.
• Ensure consistency in technical design, development practices, integrations, and documentation.
• Create and maintain reusable technical assets, templates, and implementation documentation.
• Drive standardization of technical methodologies, tools, and best practices.
• Identify opportunities to improve efficiency through repeatable processes and reusable solutions.
• Ensure technical teams are involved early in project planning and scoping discussions when appropriate.
• Ability to learn and adopt new Artificial Intelligence mechanisms to improve the delivery quality.

Team leadership & coaching

• Provide day-to-day leadership, mentorship, and support to technical consultants.
• Conduct regular check-ins focused on workload, development, and delivery support.
• Help team members strengthen technical skills and expand platform expertise.
• Identify skill gaps and create development opportunities through training, mentorship, and project exposure.
• Support onboarding of new technical team members.
• Promote cross-training to reduce knowledge silos and improve team flexibility.
• Foster a collaborative, accountable, and solutions-oriented team culture.

Sales & solution development

• Partner with Account Executives, Sales teams, Engagement Managers, and Project Managers to identify technical resource needs for new opportunities.
• Help define technical skill requirements needed for prospective client work.
• Participate in technical scoping calls and solution design conversations.
• Support technical portions of RFP responses.
• Contribute technical expertise to Statements of Work (SOWs) to ensure technical scope is realistic and well-defined.
• Review technical solution materials and client presentations as needed.
• Help identify appropriate technical consultant/client matches based on technical complexity and resource capability.

Talent evaluation & workforce planning

• Partner with recruiting teams to define technical hiring requirements for local team.
• Help recruiters identify technical screening criteria for open positions.
• Review resumes and participate in candidate interviews.
• Evaluate technical capabilities of candidates.
• Maintain technical skills inventories for current staff to support resource planning.
• Identify future technical hiring needs based on evolving client demand.

Resource planning & staffing support

• Provide feedback for staffing decisions based on technical skill sets, workload capacity, and project requirements.
• Identify bandwidth constraints and potential staffing gaps.
• Recommend project assignments based on team strengths and development opportunities.
• Partner with Practice Leadership on resource planning.

Technical escalation & problem resolution

• Serve as the first point of escalation for significant technical delivery issues.
• Support resolution of architecture concerns, integration failures, and technical blockers.
• Partner with functional teams when issues require cross-functional coordination.
• Escalate broader business, contractual, or client relationship concerns to Practice Leadership.

CrossFunctional Collaboration

• Partner closely with Functional Team Leads, Project Managers, and Practice Leadership.
• Support stronger collaboration between functional and technical teams.
• Ensure technical perspectives are included during project planning, scoping, and execution.
• Help improve communication across teams to reduce operational friction.

Qualifications

• 10+ years of experience working with Ellucian Banner / Colleague in a higher education environment or consulting setting.
• Strong technical expertise in Banner / Colleague architecture, integrations, Extensions, workflow, reporting, custom development, and system troubleshooting.
• Experience supporting implementations, upgrades, migrations, and system enhancements.
• Demonstrated ability to lead technical problem-solving efforts.
• Experience mentoring or leading technical team members.
• Strong English communication skills.
• Ability to work some overlapping hours with EST three days per week.