Integration & Tech-Support Engineer

About Finarkein At Finarkein (/fɪn’ɑ:keɪn/), we believe in solving inefficiencies and creating a level playing field. Our name comes from the Greek root word arkein, meaning “to suffice”: a principle that drives everything we build.

With India’s push for Open Data Standards through Digital Public Infrastructure (DPI), we see an opportunity to transform financial services at scale. Our data platform enables India’s largest BFSI enterprises to publish, consume, and analyse financial data, unlocking new possibilities for innovation.

Our solutions power Account Aggregation, Open Credit Enablement Network (OCEN), Open Network for Digital Commerce (ONDC), and advanced analytics, all designed to handle millions of transactions seamlessly.

At Finarkein, we don’t just build. We build good shit, knowing that impact and value will follow. We’re looking for driven individuals who take ownership and thrive in a high-growth environment.

Join us as we scale from 1 to 100. Backed by Nexus Venture Partners, IIFL, Eximius Ventures, and DSP, we’re shaping the future of financial data in India and beyond.

Responsibilities

• Identify and comprehend the specific challenges or goals of the client in the solution integration, guide them through troubleshooting procedures, and offer actionable recommendations to effectively resolve issues.
• Understand and explain technical API documentation to customers
• Provide on-site support at or near client facilities when required
• Contribute to the development and maintenance of internal knowledge base articles and troubleshooting guides.
• Collaborate with the engineering team to bridge the gap between technical requirements and client implementation.
• Coordinate with product teams to relay customer feedback and feature requests for continuous product improvement, proactively identify potential integration bottlenecks.

Requirements

• Minimum 1 year experience in information technology or technical support
• Extensive familiarity with Windows operating systems
• Working knowledge of security software options and functionality preferred
• Experience in advance SQL
• Familiarity with databases (Postgres, SQl, MySQL)
• Excellent communication and teamwork skills
• Organizational skills
• Degree in Computer Science or relevant field

Opportunity To

• Have a larger impact of your work on any projects you are working on
• Work on Latest technologies
• Work closely with leadership team