Integration Platform Engineer

We are looking for an experienced Integration Platform Engineer to join an international and cross-functional technical environment, focusing on Level 3 platform operations and support for MuleSoft environments.

The role will contribute to platform stability, availability, performance and continuous improvement, with a strong focus on troubleshooting, incident resolution and automation.

Lisbon, Portugal

Hybrid : 2 days/week at the office

Key Responsibilities:

• Provide L3 operational support and maintenance for MuleSoft platforms.
• Investigate and resolve incidents and escalations from L2 teams within defined SLAs.
• Troubleshoot platform issues using logs, monitoring tools and system diagnostics.
• Perform initial Root Cause Analysis (RCA) and recommend corrective actions.
• Monitor and manage platform capacity, performance, availability and resource utilization.
• Support deployments, releases and production changes.
• Develop automation scripts for repetitive operational activities.
• Support major incidents and service restoration activities.
• Create and maintain operational documentation, SOPs and knowledge articles.
• Identify recurring issues and contribute to continuous service improvement.
• Monitor operational KPIs and service quality.
• Collaborate with internal and external technical teams in an international environment.
• Provide occasional on-call or after-hours support when required.

Required Expertise:

• 5–7 years of experience with MuleSoft platform management and operations , rather than API development.
• Strong experience with MuleSoft Omni/Flex Gateway .
• Terraform .
• GitHub.
• OpenShift.
• Argo CI/CD.
• API security and authentication mechanisms, including OAuth and OpenID .
• Foundational knowledge of AWS and Azure .
• Good understanding of ITIL processes.
• Strong troubleshooting and problem-solving capabilities.
• Strong communication and stakeholder management skills in multicultural environments.
• English proficiency at C1 level.
• Degree in Computer Science or a related field.

Nice to Have:

• XML, XSD, WSDL, WS-*, Java and JSON.
• Network fundamentals, including firewalls, load balancers and Virtual IPs.
• Certificate lifecycle management.
• SOAPUI and Postman.
• Linux knowledge.