Integration Support Engineer

Sac Town Asset Labs is looking for an enthusiastic Integration Support Engineer to help support, test, and maintain integrations for our clients. Our ideal candidate is a motivated and highly organized team player with a strong technical aptitude.

The Integration Support Engineer is responsible for supporting, testing, and maintaining custom and standard integrations between our SaaS platform and thirdparty systems. This role works closely with Product and Client Success teams to troubleshoot integration issues, perform API testing and quality control, and refactor existing integrations to improve reliability, performance, and maintainability.

This position requires strong technical problemsolving skills, handson experience with APIs, and the ability to support customerspecific integration use cases in a fastpaced SaaS environment.

The Integration Support Engineer will be a part of the Implementation Solutions Team and report to the Director of Implementation Solutions. This position is a full-time remote opportunity that requires evening working hours to overlap with United States time zones.

Integration Support Engineer Responsibilities:

• Integration Support

• Provide technical support for customerfacing integrations

• Investigate, troubleshoot, and resolve integrationrelated issues across environments

• Analyze logs, API requests/responses, and data flows to identify root causes

• Collaborate with Client Success and Integration teams to resolve escalated integration issues

• Testing & Quality Control

• Perform testing for new and existing APIs

• Validate integration behavior against functional requirements and use cases

• Execute regression testing after fixes, enhancements, or refactors

• Identify edge cases, data inconsistencies, and failure scenarios

• Integration Maintenance & Refactoring

• Refactor existing integrations to improve code quality, performance, and reliability while bringing code up to current standards

• Update integrations to align with platform changes, API versioning, or thirdparty updates

• Reduce technical debt in integration codebases

• Assist with improving integration patterns, standards, and documentation

• Collaboration & Documentation

• Work closely with Software Developers, Integration Analysts, and other teams to resolve issues quickly

• Document integration behavior, known issues, testing steps, and support procedures

• Communicate clearly with internal teams and, when needed, external partners or customers

• Participate in code reviews to ensure a high-quality product.

Preferred candidate profile

Qualifications:

• A Bachelor's Degree in Computer Science or a related area
• 2+ years of experience supporting or developing integrations in a SaaS environment
• Excellent verbal, and written communication skills.
• Handson experience with REST APIs (testing, troubleshooting, and debugging)
• Experience using API testing tools (e.g., Postman or similar)
• Familiarity with JSON, HTTP methods, authentication (API keys, OAuth, etc.)
• Experience working with logs, error handling, and data validation
• Strong problemsolving and analytical skills
• Familiarity with relational databases and basic SQL querying
• Prior experience in a customerfacing technical support or implementation role

Skills:

• .Net technologies, C#, SQL Server, Web APIs
• Strong problem-solving skills
• Ability to communicate complex procedures to other colleagues
• Attention to detail and desire to investigate/examine further into data
• Self-motivated and ability to learn new technologies quickly and work independently or as part of a team.
• Ability to work independently with little guidance in a fast-paced, agile work environment.
• Integration quality assurance
• Attention to detail and reliability