Intensive Positive Behaviour Support Worker

Job Summary
We are seeking a compassionate and dedicated Intensive Support Worker specialising in positive behaviour management. In this role, you will work closely with individuals who may experience emotional distress or have diverse communication and support needs, playing a key role in achieving person-centred and positive outcomes. You will recognise behaviour as a form of communication and apply Positive Behaviour Support (PBS) and trauma-informed approaches to provide effective support. The role requires strong emotional and psychological resilience, enabling you to remain calm and respond appropriately during difficult or emotionally charged situations. The successful candidate will work day shifts in a supported living setting, ensuring the safety, wellbeing, and dignity of the people living there. Experience in working in a positive behaviour setting is essential. This position offers an opportunity to make a meaningful difference in the lives of vulnerable individuals while working within a supportive team.

Hours: 12-hour day shifts on a Rota basis, covering a 24-hour support service across 7 days a week.

Key Responsibilites

• · Build trusting relationships with the people you support, respecting their choices, dignity, and individuality.
• · Deliver responsive, person-centred support in line with individual plans, including PBS strategies.
• · Support with daily routines such as personal care, meals, medication, and household tasks, always promoting independence.
• · Recognise and respond to distress or behavioural communication with empathy and skill, using de-escalation techniques and PBS.
• · Encourage participation in community life, hobbies, and personal development activities.
• · Keep accurate records of wellbeing, progress, and incidents using agreed systems.
• · Work collaboratively with colleagues, families, and external professionals to ensure consistent and holistic support.
• · Contribute to the development and review of support plans, risk assessments, and PBS strategies.
• · Promote safeguarding, dignity, inclusion, and emotional safety at all times.
• · Participate in ongoing training and reflective practice to maintain high standards of care.

Skills & Experience

Must have:

• · Experience supporting people with learning disabilities and individuals who may communicate through behaviour or experience emotional distress (2 years preferred).
• · Strong emotional resilience and ability to stay calm in pressured situations.
• · Strong communication skills — able to listen actively, speak clearly, and write clear, accurate records.
• · A person-led approach, with patience, empathy, and attention to detail.
• · Ability to build trusting relationships with the people you support, colleagues, and external partners.
• · Organised, motivated, and confident working independently or as part of a team.
• · Flexibility to work 12-hour shifts, including weekends and bank holidays.
• · Understanding of Positive Behaviour Support and trauma-informed de-escalation techniques.
• · Awareness of safeguarding, mental capacity, and health & safety principles.
• · Experience working in inclusive, values-led environments.

Benefits

• Paid training and access to a wide variety of vocational learning and development opportunities.
• · Funded Blue Light Card which gives access to over 15,000 discounts both online and in-store.
• · Supportive, values-led culture.
• · Opportunity to develop your career in social care.
• · 28 days full time equivalent holidays each year, including bank holidays.

Eligible Workers

We are unable to offer sponsorship for this position. Therefore, applicants must already have an existing and valid right to work in the UK.

We cannot consider applications from candidates who would require sponsorship from The Mayfield Trust, now or in the future.

• We reserve the right to interview and appoint for all positions before the closing date.

Job Types: Full-time, Permanent

Pay: £14.51 per hour

Application question(s):

• Sponsorship is not available for this position. Please confirm you do not require sponsorship from The Mayfield Trust, either now or in the future.
• Do you have a Health and Social Care qualification at Level 2 minimum?

Experience:

• supporting individuals with LD & behavioural communication: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person