Interactive Teller - Zebulon, Ga (Day Shift w/ Rotating Weekend)

United Bank

Who We Are:

United Bank offers exciting career opportunities and has a unique company mission and culture. We are an innovative and growing 120-year-old, $2.4 billion Community Bank, that proudly provides Signature Service to our customers, in 19 locations and 11 counties, throughout Middle Georgia.

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What We Offer:

• Career opportunities and growth.
• Competitive benefit package. Benefits include: paid employee health insurance, dental insurance, vision insurance, short-term disability insurance, paid long-term disability insurance, paid life insurance, 401(k) plan with employer contributions, Employee Stock Ownership Plan (ESOP) with employer contributions, flexible spending account (FSA), wellness program, employee assistance program, vacation time, sick time, paid federal holidays, and other unique perks.
• Flexibility
• Unique Culture

Full-Time Interactive Teller - 6:45-3:15pm, 7:00-3:30, or 8:00-4:30 day shift and Rotating Weekends.

Job Summary:

Handles all phases of teller transactions associated with checking, savings and various type payments (loan, credit card, utility, etc.) initiated from the Interactive Teller Machines. Follows teller operating policies, assesses risk of presented transactions, and takes steps to minimize loss in ITM transactions. Provides quality customer service: while promoting the bank’s services. Serves as an ambassador for alternative delivery channels.

General Description/Duties:

• Handles all phases of teller transactions including but not limited to checking, savings, loans and credit cards. Accepts cash and checks for deposit, cashes checks and savings withdrawals within designated limit, and escalates to others when applicable.
• Verifies endorsements as required by teller operational policies.
• Reports suspicious activity through proper channels.
• Follows policies and procedures set forth by the bank. Demonstrates solid understanding of fraud and other risks associated with ITM transactions.
• Provides high level of quality customer service according to Signature Service guidelines.
• Complies with all Federal and State banking laws and related regulations, to include but not limited to the Bank Secrecy Act.
• Performs other duties requested by a supervisor relating to the bank and its functions.

Requirements:

• Display a professional demeanor with a personality that connects with customers.
• Possess interpersonal communication skills particularly effective in a video channel.
• Knowledge of bank operations, bank products and services preferred.
• Possess ability to ensure compliance with established bank policies and procedures.
• Possess high analytical skills to solve a wide variety of practical and customer service problems in an unsupervised setting.
• Possess ability to perform within a complex, multi-functional technical environment; demonstrate the ability to process and complete teller transactions in a non-traditional teller environment while offering Signature Service that promotes ongoing ITM usage.
• Ability to assess risk, exercise discretion and handle sensitive and confidential issues.