Interim Complaints Handler (3 months)

Job Summary

We are seeking a proactive and detail-oriented Interim Complaints Handler to join our dynamic customer service team. In this pivotal role, you will be responsible for managing and resolving customer complaints efficiently and professionally, ensuring a positive experience for all clients. Your multilingual skills, especially in Spanish and English, will be instrumental in communicating effectively with diverse customer bases. This temporary position offers an exciting opportunity to contribute to our commitment to exceptional service while honing your analysis and communication skills in a fast-paced environment.

Duties

• Respond promptly to customer complaints received via phone, email, or online platforms, demonstrating excellent phone etiquette and communication skills.
• Conduct thorough data entry of complaint details into our customer relationship management (CRM) system with accuracy and attention to detail.
• Analyze complaint information to identify root causes and patterns, providing insights for continuous improvement.
• Engage with customers in both Spanish and English, ensuring clear understanding and effective resolution of issues.
• Follow established procedures to document complaints comprehensively, including steps taken and outcomes achieved.
• Collaborate with internal teams to escalate complex issues appropriately and ensure timely resolution.
• Assist in upselling opportunities by identifying customer needs during interactions, promoting relevant products or services where suitable.

Qualifications

• Proven experience in data entry, complaint handling, or customer service roles is preferred.
• Bilingual proficiency in Spanish and English is essential for effective communication across diverse customer groups.
• Strong communication skills with the ability to listen actively and convey information clearly.
• Excellent analysis skills to interpret complaint data and identify underlying issues.
• Demonstrated phone etiquette and professional demeanor when interacting with customers.
• Ability to handle multiple tasks efficiently while maintaining attention to detail.
• Experience with upselling techniques is a plus but not mandatory; training will be provided.

Join us as an Interim Complaints Handler and become a vital part of delivering outstanding service that makes a real difference! We are committed to supporting your growth and success in a vibrant, inclusive environment where your skills are valued and your contributions recognized.

Pay: £27,000.00 per year

Work Location: In person