Intermediate Collections Process Analyst

The Collections Operations Intermediate Analyst role executes operational processes to enable efficiencies in the collections team. Critical thinking and innovative problem solving are necessary to ensure that processes are managed effectively and issues are resolved quickly. Success will require working as a team with other departments to accomplish goals.

What You’ll Do

• Manage collections tasks not directly related to direct collections activities including but not limited, contract defaults, cancellations due to bad debt, write-offs, clearing on-account credit balances, issues related to purchase orders, and maintain contact and other system data updated.
• Follow standard operating procedures (SOP) to ensure that work gets completed on a uniform and timely basis and maintain SOPs updated accordingly.
• Take on actions that distract from the core collections activities to improve the efficiency of the collectors.
• Manage special customer communications campaigns.
• Ensure that data updates including customer contact information, are processed in an accurate and timely manner.
• Help to manage overflow collections activities related to medium and small accounts when needed including answering incoming calls and emails.

What Experience You Need

• +2 years of experience working in Accounts Receivable, Billing, Collections or any other related area.
• English fluency required B2/C1 with good English written and oral communication skills
• Intermediate knowledge of Excel

What could set you apart

• Education: University student or graduate in Business, Finance, or Accounting.
• Adaptability: Flexible enough to handle diverse collections processes.
• Analysis: Strong analytical and problem-solving skills.
• Drive: Self-motivated to meet daily and monthly deadlines with high-quality work.
• Soft Skills: Excellent communicators who are responsible and open to feedback.
• Agility: Ability to thrive in a fast-paced, evolving environment.