Intermediate IT Admin

Job Description - Intermediate IT Admin

About Rightsline:

At Rightsline, we are redefining how the global media and entertainment industry manages and monetizes intellectual property. Since 2012, Rightsline has been trusted by some of the world’s most influential studios, broadcasters, and content owners to simplify the complex world of rights and royalties through powerful, intelligent technology.

Our cloud-based, fully integrated platform provides a single source of truth for managing rights, royalties, contracts, and financial workflows across markets, territories, and distribution channels. By bringing together data, automation, and collaboration in one configurable ecosystem, we enable organizations to unlock the full value of their content portfolios while operating with greater transparency, efficiency, and control.

At Rightsline, we combine deep industry expertise with cutting-edge technology to solve complex challenges at scale. Our teams work at the intersection of technology, media, and innovation—building solutions that power the business of content worldwide.

Joining Rightsline means becoming part of a collaborative, forward-thinking environment where your ideas, expertise, and contributions directly shape the future of rights and royalties management. If you are passionate about building impactful technology and working alongside talented global teams, Rightsline offers the platform to grow, innovate, and make a meaningful difference.

What You Will Own:

• Administration of laptops, Windows and MacOS, EC2 server systems and local IT infrastructure that utilize industry best practices to meet corporate objectives.

• Jira Administration - Management of user access, customization of issue schemes, automation of processes etc.

• Global IT ticket management, Onboarding-offboarding, End-user remote support, Office 365 support and resolving a variety of break-fix hardware/software issues.

• Deploy Antivirus, MDM, encryption, and all host security configuration.

• Active directory user management, permissions, access rights on applications.

• Monitor and manage EC2s hosted on AWS - Windows and Linux based.

• Manage and monitor daily audit processes, backup process/reports, SentinelOne reports, Patch management reports and group notifications etc

• Work closely with Dev/QA/Prod/Support teams to provide appropriate IT support.

• Manage, Monitor, and fix issues generated from applications, cloud and security system

• Handle operating system security patching and monitoring.

• Plan and implement server and OS upgrades, maintenance fixes, and vendor-supplied patches.

• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices

• Collaborating with cross-functional teams

• Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks

What You Bring:

• Working technical knowledge of network, Laptops, and platform operating systems, including MS Office, MS Windows 11, MacOS and Server 2019 and beyond.

• Jira Administration – User, group & Project management, Customization and Automation,

• Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory,

• Working technical knowledge of Endpoint management tools or any MDM and Endpoint Security Tools.

• Working experience with AWS

• Hands-on software and hardware troubleshooting experience.

• Experience documenting and maintaining configuration and process information.

• Must have AI Skills and Education

• Ability to conduct research into hardware and software issues and products as required.

Work Environment & Expectations:

• Noida/NCR based

• Be willing and able to work flexible hours, including work in the evenings, midnight shifts, on the weekends and during holidays (scheduled and unscheduled).

• MUST be willing and able to go into the office for shifts (this role is primarily onsite). Role will start in IST timezone and later in rotational shift.

• Compliance with security and remote working policies

Compensation & Growth:

Competitive compensation aligned to market standards with strong career growth opportunities.

Life at Rightsline India:

At our India operations, we foster a culture of inclusiveness, accountability, and innovation. We believe in empowering our teams to take ownership, drive impact, and contribute meaningfully to global success.

 We offer a structured yet flexible work environment that balances performance with employee well-being. Our benefits framework for India includes:

• Provident Fund, Gratuity, and all statutory benefits in compliance with applicable Indian labour laws

• Comprehensive Group Medical Insurance covering employees and their eligible dependents

• Group Personal Accident Insurance for enhanced financial security

• In-office meal benefits, including sponsored breakfast, lunch, and evening snacks

• Hybrid work model with clearly defined collaboration days

• Flexible working hours, role-dependent

• Structured and transparent leave policy

• Career growth and advancement opportunities within a rapidly scaling global SaaS organization

• Continuous learning, upskilling, and leadership development support

• Quarterly employee engagement initiatives, along with celebrations and recognition programs

You will work alongside a globally connected team with strong leadership support and collaborative cross-functional exposure. We encourage proactive thinking, ownership, and initiative—ideas are welcomed, and execution is supported. As a people-first organization, we are committed to building a high-performance culture where growth, accountability, and innovation go hand in hand.

Hiring Process:

• HR Screening

• Technical / Functional Interview

• Assessment (As applicable)

• Leadership Round

• Offer Rollout

Information Security & Compliance Responsibilities:

• Adhere to ISMS policies and procedures

• Protect confidential and customer data

• Report security incidents

• Participate in compliance trainings and audits

Data Privacy & Confidentiality:

Employees must ensure proper handling of sensitive data in line with company policies and applicable laws.

Access & Control Responsibilities:

• Follow role-based access control principles

• Safeguard credentials

• Ensure authorized system usage

Equal Opportunity Statement:

Rightsline is an equal opportunity employer committed to diversity and inclusion.

Disclaimer:

This JD outlines responsibilities including compliance with company policies and may evolve based on business needs.