Intermediate IT Support Engineer

The role in a nutshell:

• Manage support tickets and day-to-day operational maintenance including troubleshooting application and device issues and managing user access
• Maintain IT systems, infrastructure, and cloud environments to ensure reliability, performance, and a high-quality user experience
• Engage with stakeholders across the business to gather requirements and implement targeted solutions
• Collaborate closely with our Platform Engineering teams to align on infrastructure, tooling, and reliability
• Support initiatives acrossbusiness application deployments, security uplift and reducing manual effort (TOIL)
• **Tools & environment:**Microsoft 365, Entra, the Atlassian suite, Netskope, Avanan, and PowerShell

Key areas of focus include: 

• End-user support & IT operations

• Resolve support tickets and service requests acrosshardware, networks, software, and cloud environments

• Monitor system health, performance, and user experience, identifying trends and opportunities for improvement

• Incident & service management

• Support incidents end-to-end (triage → resolution → post-mortem)

• Security & access management

• Manage identity and access controls

• Automation & continuous improvement

• Automate repeatable tasks using PowerShell to reduce TOIL and improve operational efficiency

• Explore new tools, including AI, to enhance IT capabilities

  
  
To be successful, you will need:

• Experience in an IT support role
• Solid understanding of M365,including identity management usingEntra
• Working knowledge of cloud environments (Azure, AWS, or GCP), including the ability to provision cloud resources
• Strong communication and stakeholder engagement skills, including the ability to explain technical concepts to non-technical audiences
• Someonecollaborative, proactive, and invested in their own learning and development

  
Why should you apply?

• **Paid wellness days!**You'll get 4 each year + a paid day off in the month of your birthday.

• Ongoing career development and support- Receive ongoing coaching from your manager and a $2,000 yearly training budget to use towards upskilling yourself!

• Work from home allowance -we'll give you a one-off payment of$ 1,000 to help you get set up at home (subject to tax). Plus, you'll have access tostaff discounts at PB Techto help your dollars go further.

• Fully paid health insurancefor yourself and discounts for family members (Southern Cross - Wellbeing 2).

• We've got you covered with life insurance and illness or injury income protectiontoo.

• New hospitality benefits - grab a free lunch or dinner in one of Sky City's restaurants up to the value of $300(twice a year!) + you'll have a monthly credit at TANK.

• **Summer hours!**If there's nothing pressing left to do on a Friday arvo, finish up at 1:00pm (December - February).

• Free Udemy subscription– choose from more than 200,000 available courses online!

• Mental wellbeing support such as EAP Services.

• We arrange acompany-wide volunteering dayonce a year (paid of course).

• Subsidized parking in the garage of our office building.

• A brand new office and an active social club that organizes events each month.

  
  
About our client:
My client, Plexure, is an amazing Saas company founded in NZ in 2010, but that has since expanded to operated globally. They build a customer engagement data platform that integrates with their main customer’s (McDonald’s) mobile app, that they then use to run all of their marketing and loyalty campaigns. Essentially, the backend engine behind McDonald’s mobile app). Plexure are currently working with them in 63 countries and have over 320 million users with them.
They redefine the customer experience and drive results through personalized mobile marketing and next-generation loyalty programs for household names such as McDonald’s. Their industry-leading customer engagement platform has over 300 million users in 65 countries around the globe.
This position is available as someone got promoted internally.
  
Why do our employees love working for Plexure:

• "I collaborate with a lot of teams across the business and have gained a lot of exposure to different areas."
• "We use state of the art cutting edge technology. It is great to work with different technologies."
• "You get appreciation for the work you do. I receive recognition from my leadership, peers and clients. Ifeel valued."
• "We are a very diverse team - we have people from all over the world! We work hard but also like to have fun."

  
  
How to Apply?  
All initial contact for this position is going through XO Recruitment. Please apply by clicking the “apply now” button and submitting your resume.
  
If this sounds like you or for a confidential discussion about the vacancy and your situation, please contact me on [021 786 160](tel:021 786 160) or email me your CV on [email protected] . If you are interested in this position but your experience doesn’t align perfectly with every point in the description above, please get in touch anyway! Our client is about building a diverse and inclusive workplace and recognizes that everyone possesses a unique set of skills, knowledge, experience, and that everybody is different and unique! You may just be the right candidate for this role, or any other we may be recruiting now or in the future.  
  
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