Intermodal Dispatcher

Primary Activities & Responsibilities

Respond to phone calls and emails; assist carriers and customers; foster relationships with carriers; communicate with Evans and support departments; efficiently manage equipment; perform tracking and tracing; identify recurring service issues and offer resolution, respond to invoice inquiries by customers and carriers; analyze internal reports and metrics to efficiently manage the business.

Competencies, Knowledge and Skills

· In-depth knowledge of intermodal transportation concepts, operations and networks

· Ability to manage carrier and customer relationships

· Ability to manage multiple activities and initiatives. Adapt to changing priorities while maintaining organizational effectiveness.

· Requires ability to use PC with general knowledge of computer applications within the trucking industry.

· Excellent oral and written communication skills. Ability to effectively communicate with internal/external point of contact regardless of the contacts status or position

· Demonstrate interpersonal/management skills in fast paced environment dealing with diverse work groups, carriers and customers.

· Requires effective planning and organizational skills

· Requires flexibility and ability to maintain a professional demeanor when dealing with tight deadlines and sensitive service issue

Pay: $17.00 - $20.00 per hour

Experience:

• Dispatching: 3 years (Required)

Work Location: Hybrid remote in Memphis, TN 38132