Intern Business Enablement

Data Entry & Management:

Extract and update customer details from the CRM system into Google Sheets.

Ensure data accuracy and completeness by regularly checking for updates.

Reporting & Analysis:

Prepare weekly, monthly, and ad-hoc reports using Google Sheets (tables, summaries, and charts).

Utilize pivot tables and formulas to analyze case data (e.g., case volume, resolution time).

Presentation & Documentation:

Create reports and presentations using Google Slides or PowerPoint for internal use.

Ensure reports are clear, well-structured, and visually organized for management review.

Customer Support (As Needed):

Conduct follow-up calls with customers when required.

Maintain professional and clear communication during interactions.

General Administrative Support:

Assist in document preparation, filing, and organizing reports.

Perform other administrative tasks as required.

Your Know-How

Develop Key Skills – Improve your data management, reporting, and communication skills in a real-world professional setting.

Enhance Problem-Solving & Teamwork – Work on practical tasks that require critical thinking, organization, and collaboration with different teams.

Strengthen Communication Skills – Gain experience in customer interactions, internal reporting, and professional correspondence, helping you build confidence in workplace communication.

Exposure to CRM & Business Operations – Learn how customer service and complaint management systems function in a fast-paced and dynamic environment.

Boost Resume – Gain hands-on industry experience that will make you stand out in future job applications.

Requirements

Proficiency in Google Sheets (able to use formulas, pivot tables, and generate tables/charts).

Proficiency in Google Slides or PowerPoint (capable of creating clear, structured presentations).

Attention to detail – ability to maintain accurate and complete records.

Basic communication skills – confident in handling customer calls when needed.

Independent worker – able to manage tasks with minimal supervision after initial guidance.

Strong organizational skills – capable of tracking updates and maintaining structured reports.

Must commit to a minimum internship period of 6 months.