Intern, Customer Enablement

The Customer Enablement Intern will support demos, onboarding, training, and customer education activities to help enterprise users get the most value from Wizpressos products. The role is designed for students or recent graduates who want exposure to SaaS customer success, enablement, and product-led growth in a RegTech environment.

About Wizpresso Wizpresso is an award-winning RegTech company based in Hong Kong that leverages domain-specific AI to streamline regulatory compliance, financial and ESG reporting, and due diligence workflows. Its solutions help legal, compliance, sustainability, and assessment teams improve accuracy , transparency, and efficiency in their day-to-day work.

Role Overview

• Support the Customer Success and Engagement team in delivering demos, onboarding, training, and ongoing support for Wizpressos enterprise clients.
• Assist in creating customer-facing resources and processes that drive product adoption, self-service, and a smooth end-to-end customer journey.
• Gain hands-on exposure to SaaS customer success, enablement, and GTM activities while working closely with business development, product, and engineering teams.

Key Responsibilities

• Assist with scheduling, preparing, and documenting product demos and onboarding sessions for new and prospective clients, including meeting notes and follow-up actions.
• Support delivery of product and feature training sessions for clients and channel partners, including slide preparation, demo environments, and basic how-to guides.
• Help maintain and update customer enablement content such as FAQs, help-center articles, walkthroughs, and best-practice guides for Wizpresso products.
• Monitor and triage customer inquiries, route issues to the appropriate internal stakeholders, and track resolution status in CRM and ticketing tools under supervision.
• Assist in collecting and organizing customer feedback (surveys, call notes, usage observations) for the product and engineering teams to improve usability and features.
• Contribute to basic reporting on customer engagement metrics (e.g., attendance, adoption indicators, training participation) using spreadsheets or dashboards.
• Support go-to-market activities such as case study preparation, light product marketing tasks, and logistics for webinars, workshops, and client events.

Requirements

• Currently pursuing a Bachelors degree in Business, Finance, Communication, Information Systems, or a related discipline, with a strong interest in SaaS and AI.
• Strong communication and interpersonal skills, with confidence in speaking with external stakeholders via email, calls, and virtual meetings.
• Comfortable using productivity and collaboration tools (e.g., Excel/Sheets, PowerPoint/Slides, Zoom, Teams); experience with CRM tools (e.g., HubSpot) is a plus.
• Organized, detail-oriented, and able to manage multiple tasks and deadlines in a fast-paced startup environment.
• Demonstrated interest in capital markets, ESG, or regulatory compliance is an advantage, but not mandatory.
• Native or fluent proficiency in English; proficiency in Cantonese and Putonghua (Mandarin) is strongly preferred for client-facing work in Hong Kong and Mainland China.

Why Join Wizpresso

• Work at the intersection of AI, finance, and technology alongside experienced professionals in the RegTech ecosystem.
• Gain end-to-end exposure to the customer journey in a B2B SaaS context, from onboarding and training to feedback and expansion opportunities.
• Join a dynamic, high-performing team with opportunities for mentorship, learning, and potential future career development within customer success and enablement.