Intern - Customer Services (Customer Experience & Project Coordination)

Mercedes-Benz Hong Kong Limited (“MBHK”) is responsible for the wholesale business for all imported passenger vehicles and commercial vehicles under the brand name of Mercedes-Benz in Hong Kong and Macau. A chance to unleash your potential by participating our Internship Program for both local and overseas student. We are seeking a proactive and detail-oriented intern to support our Customer Experience & Retention initiatives. In this role, you will support the coordination and execution of customer experience and retention projects with our key retail partner, contributing to customer satisfaction and long-term brand value.

Internship Period: ASAP, 6 Months, Full-time

Working Hours: Monday – Friday; 9 am – 6 pm

Responsibilities:

Customer Experience & Retention Project Execution

• Support project-based coordination with our key retail partner, focusing on customer experience enhancement and retention initiatives
• Support the rollout and execution of the CX Engine, including coordination on survey rollout, data tracking, and follow-up actions
• Take ownership of assigned tasks within projects from planning through to completion, under guidance from the team
• Coordinate both external and internal execution to ensure smooth end-to-end delivery

Project Tracking & Coordination

• Track key retail partner's regular project proposals, ensuring all required information/documents are submitted on time
• Use a simple structured checklist to flag missing or unclear items before internal review
• Coordinate between internal team and our key retail partner to close outstanding gaps smoothly
• Maintain a running tracker of project/event status, deadlines, and outstanding action items
• Proactively flag delays or blockers to keep projects on track
• Prepare short, clear progress updates for internal review

Others

• Support ad-hoc projects (event support, communication write-up, etc.)
• Support documentation and record-keeping for ongoing projects

Requirements:

• Undergraduate student in any discipline
• Comfortable working in a fast-moving, project-based environment
• Comfortable working with spreadsheets to track data and project status
• Disciplined and reliable in following through on tasks
• Independent, highly motivated, and a good team player
• Strong sense of accountability and willingness to take ownership of assigned tasks
• Good command of written and spoken English and Cantonese
• Proficient in MS Word, Excel & PowerPoint

What You Will Gain:

• Hands-on exposure to retail partner management within a premium automotive brand
• Practical experience in customer experience and retention project execution
• Training in stakeholder coordination, project tracking, and structured proposal review
• Opportunity to contribute to real, ongoing business initiatives with visibility to senior management

Potential candidates who meet our requirements, kindly apply with full resume & application letter indicating your available internship period via “Apply Now”.

We are an equal opportunity employer. The information provided will be treated in strict confidence and only be used for recruitment related purposes. The Company may share the information of suitable applicants with its related companies within the Group in regards to other vacancies. All personal data of unsuccessful applicants will be destroyed within twelve (12) months on completion of the recruitment exercise.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with our personal data policies, a copy of which will be provided upon request and correction concerning the personal data will be made upon request.