Intern - Customer Support

Job highlights

• As an Intern - Customer Support at Leadgenerator.io,youll be the first point of contact for self-serve customers
• Youll respond to queries via chat and email,help resolve Tier-1 issues (billing,payments,basic account setup,renewals),and work closely with the team to ensure a smooth customer experience

About Leadgenerator.io

Leadgenerator.io is a US-based SaaS product company with headquarters in Palo Alto, California. We are building the agentic CRM - a Fully Autonomous CRM staffed by AI agents that fill the pipeline, enrich every record, personalize outreach, and book meetings without human intervention. Dedicated to transforming how businesses run their pipeline, we focus on maximizing efficiency and driving growth.

Overview

As an Intern - Customer Support at Leadgenerator.io, youll be the first point of contact for self-serve customers. Youll respond to queries via chat and email, help resolve Tier-1 issues (billing, payments, basic account setup, renewals), and work closely with the team to ensure a smooth customer experience.

Responsibilities

• Customer communication: Respond to live chat and support emails within SLA; escalate complex cases to senior staff.
• Billing & payments: Help users update payment methods, troubleshoot failed charges, process refunds, and explain credit usage.
• Account onboarding: Guide new users through workspace creation, authentication, and initial email-connection setup.
• Renewals & retention: Proactively remind customers of upcoming renewals and assist with plan changes or cancellations.
• Knowledge-base upkeep: Document FAQs and draft step-by-step articles to expand our self-help center.
• Reporting: Compile weekly dashboards on ticket volume, response times, common issues, and CSAT scores.

Qualifications

• Final-year student / recent graduate in Business, Commerce, Communications, or a related field.
• Strong written and spoken English; confident on phone and video calls when needed.
• Empathy, patience, and a knack for simplifying technical concepts for non-technical users.
• Basic spreadsheet skills (Google Sheets / Excel); bonus points for familiarity with SQL.
• Ability to overlap at least 4 hours with US business hours on most days.
• Eagerness to master our internal support tools and workflows (full training provided).

What We Offer

• Hands-on experience in a fast-growing SaaS company
• Mentorship from experienced customer support professionals
• Exposure to cutting-edge AI technology in the agentic CRM space
• Potential pathway to a permanent role upon successful completion
• Collaborative, supportive work environment
• Flexible work arrangements with focus on results

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.