Intern for CRM

Position Description

Our company is seeking to hire a skilled Junior Resource to help with the Operational support. Your duties will primarily revolve incidents and execute service requests raised by CGI users. A bachelor's degree in computer science or related degree is required.

Your future duties and responsibilities

• Ability to work in a team environment and contribute to his teams' knowledge and experiences.
• Participate in project meetings with the customer as required.
• Communicate with client professionally either through phone or e mail.
• Participate in the knowledge acquisition and transfer activities during transition and ensure all activities/deliverables required are fulfilled as required by the Transition Manager according to the timelines set.
• Ensure awareness of all the functional aspects of the different applications and components including operational procedures and known issues during transition
• Perform below activities as part of Application Support work as required by the project:
• Monitor ticket queues for incidents or requests assigned to the team
• Resolve issues involving the following functional areas: CRM, PeopleSoft, Integrations and other third-party solutions.
• Able to meet or exceed agreed service level targets with the client in the Service Level Agreement (SLA)/project timelines in terms of;
• Incident Management
• Problem Management
• Service Requests
• Change Management
• Liaise with various experts in CGI's other operating units, Microsoft Support and other 3rd party application support in order to resolve functional issues.
• Provide on call and weekend project support, if necessary, as well as work in shifting hours
• Progress reporting Update the project manager/project lead with the daily progress of tasks Escalate to the project manager/ project lead at the earliest, if there is a likelihood of not being able to meet the agreed SLAs or if a significant delay is expected in the schedule or effort overrun.
• Able to adapt and work on existing project processes and third-party applications.
• Contribute to obtaining higher client satisfaction scores

Required Qualifications To Be Successful In This Role Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.