INTERN FOR OPERATION EXECUTIVE

Industry: POS Systems & Business Technology Solutions

Dash Touch Solutions / DST POS is looking for a proactive and customer-focused Operations Executive to support our growing POS-system business. This role combines on-site operational support (approximately 30%) with customer service, coordination, and technical support (approximately 70%).

You will be an important point of contact for our customers—helping them get the most from their POS systems, resolving issues promptly, coordinating service requests, and ensuring every installation or support case is handled professionally.

Key Responsibilities

• Provide day-to-day customer support through phone calls, WhatsApp, email, and remote assistance.
• Handle customer enquiries, POS-system issues, service requests, and follow-ups in a timely manner.
• Record, track, and coordinate support tickets with the technical and operations teams.
• Conduct on-site visits for POS installation, basic setup, customer training, troubleshooting, servicing, and project support.
• Assist customers with POS hardware, printers, barcode scanners, payment devices, and related system components.
• Coordinate appointment schedules, service jobs, deliveries, installation activities, and customer handovers.
• Follow up with customers after installation or service to ensure issues are resolved and customer satisfaction is maintained.
• Prepare simple service reports, job updates, customer records, and internal operational documentation.
• Support the team in improving service processes and maintaining a high standard of customer experience.

Requirements

• Diploma or Degree in Business Administration, IT, Operations Management, Customer Service, or a related field.
• Fresh graduates are welcome to apply.
• Experience in customer service, operations, retail technology, POS systems, IT support, or field service will be an advantage.
• Good communication skills in English and Bahasa Malaysia; Mandarin or Chinese dialects will be an added advantage.
• Friendly, patient, responsible, and able to communicate clearly with customers.
• comfortable handling basic technical troubleshooting; training will be provided.
• Able to work independently while coordinating effectively with a team.
• Immediate starters are welcome to apply.

What We Offer

●        Opportunity to grow within the fast-moving POS and technology solutions industry.

●        Hands-on exposure to POS systems, self-service kiosks, cashless solutions, and business technology.

●        Training and guidance from an experienced technical and operations team.

●        A dynamic role with a mix of customer engagement, coordination, and on-site work.

If you enjoy solving problems, supporting customers, and working with technology that helps businesses run better, we would love to hear from you.

Salary: RM800,-RM1,000 per month for intern