Intern, Group policy services (I-bill)

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Please note that this position is specifically intended for students seeking a Polytechnic Internship.

Professional Summary Join the Group Policy Services & Billing team and gain hands-on experience in policy servicing, billing administration, operational reporting, and customer support. You will support day-to-day operations, analyse service trends, participate in system enhancement activities, and contribute to initiatives that improve service delivery and team productivity.

Responsibilities

• Support the handling of policy servicing enquiries and requests, including applications, premium matters, policy changes, claims enquiries, underwriting requirements, document requests, and related administrative activities under supervision. Assist with data validation, document verification, and operational support during peak periods and renewal campaigns.
• Monitor service requests, email volumes, and turnaround times, and maintain operational trackers.
• Prepare operational reports, dashboards, and management presentations.
• Analyse enquiry trends and recurring issues to support service improvement initiatives.
• Assist in User Acceptance Testing (UAT), defect tracking, and enhancement validation for operational systems.
• Support the preparation of business documentation, user guides, and standard operating procedures.
• Explore the use of AI and digital tools to improve reporting, knowledge management, and administrative efficiency.
• Collaborate with internal stakeholders on assigned projects and present findings and recommendations.

Requirements

• Education: Currently pursuing a Polytechnic Diploma in Business, Banking & Finance, Data Analytics, Information Technology, or a related discipline.
• Skills: Proficient in Microsoft Excel, PowerPoint, and Microsoft 365 applications. Familiarity with Power BI, Copilot, or automation tools would be an advantage.
• Interest: Keen interest in insurance operations, customer servicing, data analytics, process improvement, and digital solutions.
• Mindset: Curious, proactive, and eager to learn. Detail-oriented with strong analytical and problem-solving skills. Comfortable taking ownership of assigned tasks and continuously seeking improvements.
• Teamwork: Strong communication and interpersonal skills. Able to work effectively with team members and stakeholders across functions. Responsible and dependable when handling customer and operational information.